What if my mobile is not turning on or battery not charging?

Last Update Date : Mar 25. 2018

When you Charge your Samsung mobile, use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device. 

 

If device is not turning on, please follow the below steps:-

1 Check by removing and reinserting the battery (only if the battery is removable).
What if my mobile is not turning on or battery not charging?
2 Check by '''pressing the power and volume down key''' together for few seconds only if the battery is non removable.
What if my mobile is not turning on or battery not charging?
3 Follow the standard charging procedure i.e. Charge a fully discharged battery in switch off mode for 150 minutes.
4 If still issue persists, kindly visit nearest service center for physical inspection of your device.

Note: Please find the details of the nearby http://www.samsung.com/in/support/servicelocation and search with the area name/ pin code of your location.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1 800 40 72678641 800 40 SAMSUNG

(Toll Free) For Use By Customers In India Only
24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only
8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only
8AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only
8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us