What is a Secure Folder and how to use it?

Last Update date : Jul 26. 2021

 Attention : If even after following the procedures below, your problem is not resolved, please contact us via    WhatsApp

or     live chat  so that we can quickly diagnose your device and help you in the best possible way.

Secure Folder protects your private content and apps, such as photos and contacts, from being accessed by others. You can keep your private content and apps secure even when the device is unlocked.

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Before you try out below recommendations as to your solution, be sure to check if your device's software is updated with latest version. Please check how to update your mobile device's software in following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

Important: Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi Direct. Attempting to customize the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible. Before saving data in Secure Folder, make sure you back up a copy of the data in another secure location. 

Note: To use Secure Folder, you must sign into your Samsung account.

Setting up Secure Folder

Step 1. Go to Settings > select Biometrics and security.

Step 2. Tap Secure Folder > agree to the terms and conditions of Secure Folder.

Welcome to Secure Folder

Step 3. Enter your Samsung account ID and password and tap Sign in.

Step 4. Select a lock method to use and follow the on-screen instructions to complete the setup. You can also add your biometrics as another way to unlock Secure Folder for convenience. 

Secure Folder lock type

Step 5. The Secure Folder screen will appear, and the Secure Folder app icon will be added to the Apps screen.

Note: When you launch the Secure Folder app, you must unlock the app using your preset lock method.

Reset the forgotten lock code for my Secure Folder

If you forget your Secure Folder unlock code, you can reset it using your Samsung account.

Step 1. Go to Settings > Biometrics and security > tap Secure Folder.

Step 2. Tap the Forgot PIN button at the bottom of the locked screen and tap Reset.

Forgot PIN

Step 3. Enter your Samsung account password.

Please note: If you have lost both your Secure Lock and Samsung account passwords please contact Samsung Support.

Step 4. Choose another unlock code or pattern and tap Continue.

Setting auto lock for Secure Folder

Set the device to automatically lock Secure Folder when it is not being used.

Step 1. Go to Settings > Biometrics and security > Secure Folder.

Step 2. Tap Auto lock Secure Folder.

Step 3. Select a lock option.

To manually lock your Secure Folder, tap More options (three vertical dots) and then tap Lock and exit.

Moving content to Secure Folder

Move content, such as photos and videos, to Secure Folder. Follow the steps below to move an image from the default storage to Secure Folder.

Step 1. Go to Secure Folder > tap Add files.

Step 2. Tap Images, select images to move, and then tap Done.

Moving content

Step 3. Tap Move. The selected items will be deleted from the original folder and moved to Secure Folder. To copy items, tap Copy.

Note: The method for moving content may vary depending on the content type.

Moving content from Secure Folder

Move content from Secure Folder to the corresponding app in the default storage. Follow the steps bellow to move an image from Secure Folder to the default storage.

Step 1. Go to Secure Folder and tap Gallery.

Step 2. Select an image and tap More options (three vertical dots) and then tap Move out of Secure Folder. The selected items will be moved to Gallery in the default storage.

Adding apps

Add an app to use in Secure Folder.

Step 1. Go to Secure Folder > tap Add apps.

Step 2. Select one or more apps installed on the device and tap Add. To install apps from Play Store or Galaxy Store, tap Download from Play Store or Download from Galaxy Store.

Adding accounts

Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder.

Step 1. Go to Secure Folder > tap More options (three vertical dots).

Step 2. Tap Settings > Accounts > Add account.

Step 3. Select an account service.

Step 4. Follow the on-screen instructions to complete the account setup.

Hiding Secure Folder

You can hide the Secure Folder shortcut from the Apps screen.

Step 1. Go to Secure Folder > tap More options (three vertical dots).

Step 2. Tap Settings > switch off Show icon on Apps screen to deactivate it.

Hiding Secure Folder

Alternatively, swipe down the Quick panel, and then tap Secure Folder to deactivate the feature.

Alternative way to deactivate Secure Folder
Backing up and restoring Secure Folder

Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later.

Backing up data

Step 1. Go to Secure Folder > tap More options (three vertical dots).

Step 2. Tap Settings, and then tap Backup and restore.

Step 3. Tap Add account and follow the on-screen instructions to complete signing into your Samsung account.

Step 4. Tap Back up Secure Folder data.

Step 5. Select items you want to back up and tap Back up. Data will be backed up to Samsung Cloud.

Restoring data

Step 1. Go to Secure Folder > tap More options (three vertical dots).

Step 2. Tap Settings, and then tap Backup and restore > tap Restore.

Step 3. Select a device to restore the data.

Step 4. Select items you want to restore, and tap Restore. Backed up data will be restored to your device.

Uninstalling Secure Folder

You can uninstall Secure Folder, including the content and apps in it.

Step 1. Go to Secure Folder > tap More options (three vertical dots).

Step 2. Tap Settings > More settings > Uninstall.

How to uninstall

To back up content before uninstalling Secure Folder, check Move media files out of Secure Folder and tap Uninstall. 

Move media files out of Secure Folder

Note: Available settings and screens may vary by software version, and device.

If you are experiencing unusual behavior on Samsung mobiles, tablets or wearables, you can send us a question in the Samsung Members app.  

This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.

If you're experiencing unusual behaviour (unusual battery drain or heating) on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.  

 

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.


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