Television: Distorted Sound Issue

Last Update Date : Jun 11. 2019

Distorted sound issue can be occurred due to loose connection, cable or problem with source. 

1 Check if Distorted sound issue is related to any audio/video files or any particular TV channel.
  • If it is related to any audio/video files or channels then check on any different channels or play different audio/video file which have good quality audio.
2 If it is not related to any audio/video files or channels, then perform Equalizer settings.

•  Steps to apply standard equalizer settings in New series (K series and above): Home > Settings > Sound > Expert Settings > Equiliser

 

  Steps to apply standard equalizer settings in old series: Start > Menu > Sound > Sound effect > Equiliser

 

Also, Click here to learn How to set Equalizer settings?

.
3 Set TV volume between 30~35 & increase and decrease the volume from STB (Set Top Box) remote.
4 Check if TV audio/video connection are loose or cable damage.
  • If connections are loose, remove the audio/video cable from connectors and re-connect it.

 

  • If audio/video cable is damage, then change the cable or contact to service provider. 
.
5 Perform Sound test and check the sound quality.
  • For New series TV(K series and above): Press Home > Settings > Support > Self diagnosis > Sound test

 

  • For Old series TV: Press Menu > Support > Self diagnosis > Sound test
6 If sound quality is good, then play audio from other sources(USB) and check.
.

Note: Click here to raise online request  for engineer visit if you are still facing the issue.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track your repair

Check the progress of your repair

Chat with us

Chatbot Support | 24 Hours / 7 days
Livechat Support | 8 AM ~ 10 PM / 7 Days

Email

We'll respond within 24 hours of your request.

WhatsApp us

Support | 8 AM ~ 10 PM / 7 Days

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1800 5 7267864(1800 5 SAMSUNG)

India Toll Free No. | 8AM ~ 10PM / 7 Days a week (Working with limited capacity)

1800 40 7267864(1800 40 SAMSUNG)

India Toll Free No. | 8AM ~ 10PM / 7 Days a week (Working with limited capacity)

+880 9612300300+880 8000300300

Bangladesh Toll Free No. | 24 hours / 7 Days a week

+94 11 7267864+94 11 SAMSUNG

Sri Lanka No. | 8.30AM - 8.30PM / 7 Days a week

+977 16600172667 (For NTC customers only)+977 9801572667

Nepal Toll Free No. | 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us