Television: Distorted Sound Issue

Last Update Date : Jun 11. 2019

Distorted sound issue can be occurred due to loose connection, cable or problem with source. 

1 Check if Distorted sound issue is related to any audio/video files or any particular TV channel.
  • If it is related to any audio/video files or channels then check on any different channels or play different audio/video file which have good quality audio.
2 If it is not related to any audio/video files or channels, then perform Equalizer settings.

•  Steps to apply standard equalizer settings in New series (K series and above): Home > Settings > Sound > Expert Settings > Equiliser


  Steps to apply standard equalizer settings in old series: Start > Menu > Sound > Sound effect > Equiliser


Also, Click here to learn How to set Equalizer settings?

3 Set TV volume between 30~35 & increase and decrease the volume from STB (Set Top Box) remote.
4 Check if TV audio/video connection are loose or cable damage.
  • If connections are loose, remove the audio/video cable from connectors and re-connect it.


  • If audio/video cable is damage, then change the cable or contact to service provider. 
5 Perform Sound test and check the sound quality.
  • For New series TV(K series and above): Press Home > Settings > Support > Self diagnosis > Sound test


  • For Old series TV: Press Menu > Support > Self diagnosis > Sound test
6 If sound quality is good, then play audio from other sources(USB) and check.

Note: Click here to raise online request  for engineer visit if you are still facing the issue.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week


We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.


1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 1.30AM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

For Use By Customers In Sri Lanka Only
8.30AM - 8.30PM / 7 Days a week

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us