Television: Distorted Sound Issue

Last Update Date : Jun 11. 2019

Distorted sound issue can be occurred due to loose connection, cable or problem with source. 

1 Check if Distorted sound issue is related to any audio/video files or any particular TV channel.
  • If it is related to any audio/video files or channels then check on any different channels or play different audio/video file which have good quality audio.
2 If it is not related to any audio/video files or channels, then perform Equalizer settings.

•  Steps to apply standard equalizer settings in New series (K series and above): Home > Settings > Sound > Expert Settings > Equiliser

 

  Steps to apply standard equalizer settings in old series: Start > Menu > Sound > Sound effect > Equiliser

 

Also, Click here to learn How to set Equalizer settings?

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3 Set TV volume between 30~35 & increase and decrease the volume from STB (Set Top Box) remote.
4 Check if TV audio/video connection are loose or cable damage.
  • If connections are loose, remove the audio/video cable from connectors and re-connect it.

 

  • If audio/video cable is damage, then change the cable or contact to service provider. 
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5 Perform Sound test and check the sound quality.
  • For New series TV(K series and above): Press Home > Settings > Support > Self diagnosis > Sound test

 

  • For Old series TV: Press Menu > Support > Self diagnosis > Sound test
6 If sound quality is good, then play audio from other sources(USB) and check.
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Note: Click here to raise online request  for engineer visit if you are still facing the issue.

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