What to do when Picture not clear/ displaying a split screen/ color is distorted

Last Update Date : Mar 24. 2018

If your TV does not display a clear picture, displays a split screen, or displays distorted colors when you play your DVD player, chances are that the player is in Progressive Scan Mode and either your TV is not compatible with progressive scan or it’s not connected properly to accept a progressive signal.

To correct the picture distortion, press the [Progressive] button on the front panel of the DVD player repeatedly until the picture is correct.

Note : Some DVD players do not have a progressive scan button in the front, but instead have a progressive scan switch on the back. Also, the button or switch may be labeled P-Scan.

If the problem continues, do the following:

1 Verify the DVD player is connected to the TV correctly.
2 Make sure your video connections are secure, and that the cables are connected to the correct jacks by matching the colors on the output jacks of the DVD player to the colors on the input jacks of the TV.
3 Try a new video cable. The original cable may be defective.
4 Verify the type of signal your TV accepts through the input jack to which you’ve connected the player - 480i, 480p, 720p, 1080i, or 1080p - and make sure the player is set accordingly.

Note : The signal types your TV accepts are listed in the TV's owner's manual.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only 8.30AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us