What should I do when Samsung TV Remote Control is not working ?

Last Update Date : Dec 20. 2019
IR remote control

 

 

There are a number of reasons why your remote may not be working. The most common are physical damage, battery issues, pairing issues, or issues with the infrared sensor on the remote or TV. And if it won't work when you try to use it on your TV, there's a quick check to perform to figure out if it's your remote or your TV at fault.

 

Troubleshooting your remote depends on the issue that you're having with it. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. 

 

What remote issue are you experiencing?

TV changes source or volume by itselfClick to Expand
1 Remove the batteries from your remote control.

To eliminate the possibility that the remote is sending commands to the TV, take the batteries out.

2 Unplug the TV.

With the TV powered on, unplug the TV from the wall outlet. If the TV has a One Connect box, unplug it as well.

3 Clean the touch controls.

While the TV is unplugged, use a microfiber cloth to wipe down the touch controls on the bezel of the TV.

4 Plug the TV back in.

Plug the TV back in. Use the touch controls on the bezel to turn the TV back on. If the issue still occurs visit the Samsung Service Center to request service  or request our Remote Service.

5 Replace the batteries in the remote control.

Replace the batteries in the remote control with new ones and test functionality. If the abnormal behavior begins again there is a problem with your remote and it will need to be replaced.

Unable to control the TV with the remoteClick to Expand
1 Reset the remote.

Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again. Check out the user manual if you need help accessing the battery compartment.

2 Check to see if the remote is sending an infrared (IR) signal.

Get either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control. Click here to know how to check IR signal.

IR remote control

Please note: If you have tried all of the troubleshooting option above and are still having issues with your remote, please contact our Samsung Careline or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

 

** To aid us in creating better support content for you, kindly complete the survey below if your query was resolved.
Your rating and comments should only be based on the above content.  

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

24 hours a day, 7 days a week.
(Including Public Holidays)

Email

24 hours a day, 7 days a week.
(Including Public Holidays)

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

24 hours a day, 7 days a week.
(Including Public Holidays)

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

Personal assist for Galaxy Fold & Galaxy Z Flip

1 800 22 7799

8:00 am - 8:00 pm (Mon-Sun)
(Including Public Holidays)

For Mobile Devices and Samsung Pay Enquiries

1 800 22 8899

8:00 am - 8:00 pm (Mon-Sun)
(Including Public Holidays)

For Home Appliances and Other Product Enquiries

1 800 88 9999

8:00 am - 8:00 pm (Mon-Sun)
(Including Public Holidays)

Call From Overseas

+603 7713 7420

8:00 am - 8:00 pm (Mon-Sun)
(Including Public Holidays)

For Online Store or Orders Enquiries

03-5191-1515

Mon - Fri 9.00 am - 6.00pm
(excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Service Centre Operation Update during MCO period

Smart Service

Experience Samsung Smart Service in Shop.

At Your Service

Product registration, Call back request, Schedule an appointment, Register purchase date.

Book an Appointment for Mobile Devices

Request an Appointment for Home Appliances

Track my Repair

Get updates on your Samsung Service.

Contact Us