What is remote management?

Last Update Date : Dec 20. 2017

If you are facing any issues and need assistant from TV technical advisor, you can call 1800889999 and our team will assist you. Besides via the phone, we can also remotely control customer TV from our computer.

 

To do this, customer need to go to Menu > Support > Remote management (refer picture below)

Inform the technical advisor the pin code (pin will change every session) and you are connected and all the troubleshooting can be done remotely.

 

Watch how Remote management is being attended

Note

1. E Series Smart TV onwards 

2. TV must have the function to be able to perform Remote Management by Call center agent

What is remote management?
What is remote management?

Need more help? Contact Us.

Online

Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

1 800 22 8899For Mobile Devices, Samsung Pay, Samsung Smart Care

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603-7713 7420Call From Oversea

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

Contact Us