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Bespoke AI™ Front-load Washer 13kg

Black 13 kg
WW13BB944DGBFQ

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  • Width

    600 mm

  • Height

    850 mm

  • Depth

    695 mm

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Bespoke AI™ Front-load Washer 13kg
Black 13 kg

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Highlights

AI EcobubbleTM icon

AI Ecobubble™

Enjoy more effective washing with AI Ecobubble™

AI Wash icon

AI Wash

Wash clothes thoroughly*, but gently with less water and detergent

QuickDriveTM icon

QuickDrive™

Spend less time washing

Features

Wash more intelligently

Pair it with

10kg Bespoke AI™ Laundry Dryer -Heat Pump Technology

DV10BB9440GBFQ

- A+++ Energy Efficiency - Avoid wasting energy with Heat Pump technology
- AI Dry - Multi-sensing technology for optimal drying
- QuickDrive™ - Reduces drying time

Buy now
The washer drum is surrounded by clean water and water jets are cleaning the inside. Close-up image of a door gasket being cleaned.

Drum Clean +

Keep the door and inside of your washer hygienically clean. Drum Clean + removes dirt and 99.9% of odor-causing bacteria* from the drum, without using detergent. A powerful water jet and fast spinning also remove grime from around the door gasket. And it notifies you when it needs cleaning**.

* Eliminates 99.9% of bacteria (Pseudomonas Aeruginosa) from the inside of the washer and removes dirt from the rubber gasket. Based on testing witnessed by Intertek of the Drum Clean + cycle.
** Provides a notification after every 40 cycles.

The Stay clean drawer opens. Light glitter and reveals a clean inside view.

Stay clean drawer

Stop wasting detergent and avoid the tedious task of cleaning the detergent drawer. The StayClean Drawer ensures that more of the detergent is washed away with a specially designed water flushing system. So there is less unsightly soap residue and the tray stays cleaner and more hygienic.

Intensive cleaning removes any kinds of tough stains and bacteria in the most effective ways. Clothes with specks of dirt and stains are soaked in bubbles and become loosen easily.

Bubble Soak

Get clothes spotlessly clean, even if they are really dirty. The Bubble Soak function helps remove a wide variety of stubborn stains, like blood, tea, wine, make-up and grass. Clothes are thoroughly soaked in active bubbles, so dirt and stains are loosened and can be removed more effectively*.

* Tested in accordance with IEC 60456 5th edition / 8kg Wash Load / Bubble Soak Wash vs. Cotton 40/60°C, Synthetic 60°C, and Denim 40°C without Bubble Soak.

Highlights

The clothes are in the drum with bubbles.

AI Ecobubble™

Enjoy more effective washing with AI Ecobubble™*.

* AI Ecobubble is only activated when specific courses are selected, including Cotton, Synthetics and AI Wash with loads less than 2kg.

Transparent drum in WW9400B. AI Wash operates in 5 steps.

AI Wash

Wash clothes thoroughly*, but gently with less water and detergent**.

* Based on an AI-created algorithm. Actual results may vary depending on individual use.
** AI Wash holds detergent for up to 1 month’s washing, based on the average of 4 loads per week. May vary depending on the washing load and settings.

Spend less time washing.

QuickDrive™

Spend less time washing.

Smart, gentle washing

AI Ecobubble™

Enjoy more effective washing with AI Ecobubble™*. It creates bubbles that remove 24%** more soil even at low temperatures, saving 70% energy** and ensuring 45.5% better fabric care***. It also detects the fabric type and optimizes the amount of bubbles, washing time, temperature and spin speed.

* AI Ecobubble is only activated when specific courses are selected, including Cotton, Synthetics and AI Wash with loads less than 2kg.
** Tested in accordance with IEC 60456-2010 / 4kg Wash Load / Super Eco Wash cold (WF80F5E5U4W) vs. Cotton 40°C without Ecobubble (WF0702WKU). Individual results may vary.
*** Based on the Performance Lab Test report by Springboard Engineering on EMPA strips, comparing a normal detergent solution and bubble technology without mechanical action, tested on polyester fabric. Individual results may vary.

Optimized cleaning

AI Wash

Wash clothes thoroughly*, but gently with less water and detergent**. AI Wash uses advanced sensing to detect the weight and softness of the fabric and continually monitor the level of soiling. It then intelligently optimizes the water and detergent and the soaking, rinsing and spinning times.

* Based on an AI-created algorithm. Actual results may vary depending on individual use.
** AI Wash holds detergent for up to 1 month’s washing, based on the average of 4 loads per week. May vary depending on the washing load and settings.

Save more with eco-conscious washing

A 10% Extra Energy Saving

Wash clothes for less and reduce your carbon footprint. Samsung’s range of washing machines includes models that offer -10% energy efficiency*. Their advanced technologies intelligently optimize the washing performance and reduce the wash time and energy use. And they have a 10 year warranty.

* Applicable models only

Smart energy savings

SmartThings AI Energy Mode

Monitor and reduce your washer’s energy use. AI Energy mode* lets you easily check power consumption and estimates your electricity bill. For courses that operate in AI Energy mode** it reduces energy use by up to 70%*** using Ecobubble™ to wash using cool water instead of warm and extra cycle time.

The AI ​​Energy Mode for Washer is activated by checking the mode button to 'On' and selecting the device you want to run on your smartphone. After the cycle, the cleaning is complete with AI Energy Mode which saves 397 Wh (70%) of energy. The AI ​​Energy Mode for Washer is activated by checking the mode button to 'On' and selecting the device you want to run on your smartphone. After the cycle, the cleaning is complete with AI Energy Mode which saves 397 Wh (70%) of energy.
The AI ​​Energy Mode for Washer is activated by checking the mode button to 'On' and selecting the device you want to run on your smartphone. After the cycle, the cleaning is complete with AI Energy Mode which saves 397 Wh (70%) of energy. The AI ​​Energy Mode for Washer is activated by checking the mode button to 'On' and selecting the device you want to run on your smartphone. After the cycle, the cleaning is complete with AI Energy Mode which saves 397 Wh (70%) of energy.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** Can be applied when the selected washing temperature is 20 ~ 40°C.
*** Based on internal testing on the WW11BB944AGB model in normal usage conditions. Results: Power consumption without AI Energy Mode = 0.539 KWh. Power consumption with AI Energy Mode = 0.145 KWh. Results may vary depending on the actual usage conditions.

Half the wash time

QuickDrive™

Spend much less time washing. When activated, QuickDrive™ reduces the washing time by 50%*. Unique Q-Bubble™ technology combines dynamic drum rotation with additional water shots to create more abundant and powerful bubbles. So detergent penetrates faster and washes quickly and gently.

The powerful water is sprayed, bubbles are formed, and clothes are washed. The “50% time saving” text appears on the top of the washing machine. The powerful water is sprayed, bubbles are formed, and clothes are washed. The “50% time saving” text appears on the top of the washing machine.
The powerful water is sprayed, bubbles are formed, and clothes are washed. The “50% time saving” text appears on the top of the washing machine. The powerful water is sprayed, bubbles are formed, and clothes are washed. The “50% time saving” text appears on the top of the washing machine.

* Tested in accordance with IEC 60456-2010 / Cotton (40℃, Half load) with Quick drive. vs. Individual results may vary.

Intelligent washing

AI Control

Wash laundry easily and effectively with AI Control. It personalizes washing by remembering your habits, suggesting cycles* and displaying timely information. The SmartThings App** offers advice on cycles, planning and troubleshooting. And it selects the ideal drying course for a wash cycle***.

Wash laundry easily and effectively with AI Control. Wash laundry easily and effectively with AI Control.
Wash laundry easily and effectively with AI Control. Wash laundry easily and effectively with AI Control.
Wash laundry easily and effectively with AI Control. Wash laundry easily and effectively with AI Control.

Intelligent washing

AI Control

Wash laundry easily and effectively with AI Control. It personalizes washing by remembering your habits, suggesting cycles* and displaying timely information. The SmartThings App** offers advice on cycles, planning and troubleshooting. And it selects the ideal drying course for a wash cycle***.

  • * Messages with cycle suggestions are displayed on a smartphone App.** Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.*** Auto Cycle Link is only available when both the washer and dryer have AI Control and Wi-Fi connected.
  • * Messages with cycle suggestions are displayed on a smartphone App.
    ** Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
    *** Auto Cycle Link is only available when both the washer and dryer have AI Control and Wi-Fi connected.
Top view of the Auto Dispenser. Icons next describe automation, calibration, sensing and flexible use features. WW9400B notifies you when the detergent runs out. 1. Liquid Detergent and 2. Fabric Softener, Liquid Detergent prints on the dispenser are highlighted. Top view of the Auto Dispenser. Icons next describe automation, calibration, sensing and flexible use features. WW9400B notifies you when the detergent runs out. 1. Liquid Detergent and 2. Fabric Softener, Liquid Detergent prints on the dispenser are highlighted.

Optimized detergent

Auto Dispense

Get the best washing results* with less waste and effort. Auto Dispense automatically dispenses the right amount of detergent and fabric softener for each load. It has separate compartments for each, although both can be used for detergent, so there is no need to refill it after every wash**.

* Actual results may vary depending on individual use.
** Auto Dispense holds detergent for up to 1 month’s washing, based on 2~3 washes per week (5kg load/standard usage). May vary depending on the washing load and settings.
The ‘Less Microfiber cycle' course reduces microplastics by up to 54%. This is to prevent ocean pollution. The ‘Less Microfiber cycle' course reduces microplastics by up to 54%. This is to prevent ocean pollution.

Microplastic reducing washing machine

Less Microfiber cycle

Samsung, Ocean Wise Plastics Lab and Patagonia are together finding solutions to the microfiber shedding problem. Samsung’s specially designed laundry cycle reduces up to 54% of the microfleece release. This is just the first step toward healthier oceans. 

* Tested with 2kg load of 100% polyester hoodies, comparing Synthetics cycle on Samsung Conventional model WW4000T and the Less Microfiber cycle on WW7000B. The results may be different depending on the clothes and environment. Tested by the Ocean Wise Plastics Lab.
Towels and doll is in the drum and washing takes 39 minutes with the powerful speed spray. Towels and doll is in the drum and washing takes 39 minutes with the powerful speed spray.

Wash in 39 minutes

Super Speed

Cut your daily laundry time and get clothes thoroughly clean. Super Speed washes a load in just 39 minutes*. QuickDrive™ saves time by moving clothes dynamically, while Ecobubble™ ensures powerful cleaning. The rinsing time is shortened using Speed Spray and it accelerates the spin speed.

* Based on using Super Speed at the default settings with a 5kg load. For best results, loading the washing machine up to half of the maximum washing capacity is recommended.
Steam is dispersed inside the washing machine and soak clothes in the drum. Steam is dispersed inside the washing machine and soak clothes in the drum.

Sanitize clothes

Hygiene Steam

Give clothes a deep and hygienic clean. Hygiene Steam releases steam from the bottom of the drum. It removes ingrained grime and 99.9% of bacteria* and inactivate allergens derived from house dust mites**. Hygiene Steam cycle reduce exposure house dust mite, cat, dog, grass pollen and fungi***.

* Based on the Intertek test report for the Hygiene steam course. Removes 99.9% of Staphylococcus aureus and Escherichia coli. Individual results may vary.
** Based on the Intertek test report for the Hygiene steam course.
*** Based on The British Allergy Foundation (BAF) test report for the Hygiene Steam course, Allergy UK considers that this product will, in proper use, reduce exposure house dust mite, cat, dog, grass pollen and fungi.
The washer motor with digital inverter technology gives a 10-year warranty. The washer motor with digital inverter technology gives a 10-year warranty.

Durable & efficient

Digital Inverter Technology

Enjoy superior efficiency, less noise and a long-lasting performance. Digital Inverter Technology utilizes strong magnets for a quieter* and powerful performance, but uses less energy than Universal Motor. It also offers the industry’s longest durability** and warranty of 10 years*** on the motor.

* Generally, the level of noise reduction is 5dBA and 3dBA for the washing and spinning cycles respectively. The data is based on ERP label, F500 8kg 1400rpm WF80F5E5P4W with a Digital Inverter Motor and Vistula 8kg 1400rpm WF1804WPC with a Universal Motor.
** Awarded a 23 year durability certification by the Association for Electrical, Electronic & Information Technologies in Germany (Verband Deutscher Elektrotechniker – VDE). Actual lifespan may vary depending on the usage circumstances.
*** As at April 2026. The 10 year parts warranty is only applicable to the inverter motor.
Tempered Glass Door of washing machine with a view of the inside. The Icon shows strong and durability. Tempered Glass Door of washing machine with a view of the inside. The Icon shows strong and durability.

Look good for longer

Tempered Glass Door

Make sure your washing machine stays looking good for longer, even if its Tempered Glass Door is frequently opened and touched. The strong and durable tempered glass is less likely to break or scratch compared to a plastic door. It also provides an elegant look and makes it easy to see inside.

Do the SmartThings

SmartThings Home

Enjoy personalized, efficient and hassle-free washing using the SmartThings App*.By analyzing your washing patterns**,‘Clothing Care’ offers tailored cycle recommendations*** and tips.‘Energy’ helps manage your energy use holistically.‘Home Care’ keeps the washer in the optimal condition

The SmartThings app helps Tailored care, Efficient energy use, Smart maintenance. Clothing Care displays AI recommendations for effortless laundry, Energy notifies best rates based on personal usage for powerful saving, Home Care helps easy upkeep the washing machine maintenance. The SmartThings app helps Tailored care, Efficient energy use, Smart maintenance. Clothing Care displays AI recommendations for effortless laundry, Energy notifies best rates based on personal usage for powerful saving, Home Care helps easy upkeep the washing machine maintenance.
The SmartThings app helps Tailored care, Efficient energy use, Smart maintenance. Clothing Care displays AI recommendations for effortless laundry, Energy notifies best rates based on personal usage for powerful saving, Home Care helps easy upkeep the washing machine maintenance. The SmartThings app helps Tailored care, Efficient energy use, Smart maintenance. Clothing Care displays AI recommendations for effortless laundry, Energy notifies best rates based on personal usage for powerful saving, Home Care helps easy upkeep the washing machine maintenance.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** Stores user data, preferences and usage patterns to suggest the most useful options.
*** The user will be solely responsible for any consequence(s) that may result, including but not limited to any damage or harm caused by incorrect information provided by the user.

How to measure

Specifications

  • Washing Capacity

    13.0 kg

  • Energy Efficiency Class

    5star

  • Physical specification

    600 x 850 x 695 mm

  • Net Weight

    80 kg

  • Washing Capacity (kg)

    13.0 kg

  • Body color

    Black

  • Door

    Tempered Glass Door

  • Panel Display

    AI Control

  • Energy Efficiency Class

    5star

  • AI Control

    Yes

  • AI Wash

    Yes

  • AI EcoBubble

    Yes

  • QuickDrive

    Yes

  • Auto Dispense

    Yes

  • Bubble Soak

    Yes

  • Bubble technology

    Yes

  • Child Lock

    Yes

  • Delay End

    Yes

  • Drum Clean+

    Yes

  • Drum type

    Swirl

  • Hot/Cold Water Inlet

    Cold

  • Intensive

    Yes

  • Language Setting

    Yes

  • Motor

    DIT

  • My Cycle

    Yes

  • Pre Wash

    Yes

  • Quick Wash

    Yes

  • Smart Things

    Yes

  • Spin Speed

    1400 rpm

  • StayClean Drawer

    Yes

  • Steam

    Yes

  • Super Speed

    Yes

  • VRT

    VRT+

  • AI Wash

    Yes

  • Super Speed

    Yes

  • 15' Quick Wash

    Yes

  • Active Wear

    Yes

  • Baby Care

    Yes

  • Bedding

    Yes

  • Cloudy Day

    Yes

  • Cotton

    Yes

  • Colors

    Yes

  • Delicates

    Yes

  • Drain/Spin

    Yes

  • Drum Clean+

    Yes

  • E Cotton

    Yes

  • Hygiene Steam

    Yes

  • Jeans

    Yes

  • Less Microfiber

    Yes

  • Outdoor

    Yes

  • Rinse + Spin

    Yes

  • Shirts

    Yes

  • Silent Wash

    Yes

  • Super Eco Wash

    Yes

  • Synthetics

    Yes

  • Towels

    Yes

  • Wool

    Yes

  • Net Dimension (WxHxD)

    600 x 850 x 695 mm

  • Net Weight

    80 kg

  • Gross Dimension (WxHxD)

    680 x 890 x 784 mm

  • Gross Weight

    84 kg

  • Full Depth Including Protruding Part

    725 mm

  • WiFi Embedded

    Yes

  • SmartThings App Support

    Yes

Reviews

Bespoke AI™ Front-load Washer 13kg

4.0

Recommended by 81% of customers.

Write a review
5 stars 65%
4 stars 8%
3 stars 10%
2 stars 3%
1 stars 18%
AI review summary
  • Customers praise AI Wash for automatically adjusting to load size and dirt level, delivering exceptionally clean results
  • Many appreciate the 1400 RPM spin speed and quick cycles that leave clothes nearly dry and save time
  • Reviewers highlight the SmartThings app for remote cycle selection, real-time progress tracking, and quiet operation
  • Some report recurring problems with auto-dispense system failing to intake softener or dispense detergent correctly
  • Most customers consider the machine transformative for laundry efficiency despite occasional technical and support frustrations
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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40 Reviews

wind111
3 (9,999)

2024-07-20

Capacity : 13 kg | Colour : Black
3 (9,999)
[This review was collected as part of a promotion.] My new Samsung Bespoke Washing Machine has leaked water (every time it is washing clothes) since it was delivered and installed by the Samsung supplier. Communicating with Samsung 'off shore call centre'? told me the serial number was on the front of the Washer. Mine is on the back and they expect me (an 81 year old) to lift off the Bespoke Dryer, move out the washer and find the serial number. I was told the Service team would not come out without knowing the serial number. They also wanted me to sign an In-Home Repair form with multiple clauses/topics which I refused to sign, as far as I am concerned if the machine requires internal repairs, I WANT IT REPLACED WITH A NEW MACHINE.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
PW Clifford
5 (9,999)

2023-09-06

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] I bought the bespoke washer, 12 KG bubble wash and the 9KG bespoke dryer three months ago. I have done over 162 loads already, and it has changed our lives, no longer tied to the laundry. It has remote control. Everything is washed and dried. No more waiting for days or even a week for things to dry before you can wear them. We can do a whole weeks worth of washing and drying several loads in less than a day it’s fantastic. Everything comes up fluffy and bouncy as good as new and I’m amazed at how white our whites are with the bubble wash. Just tell it what you are washing & the AI technology takes care of the rest. I can definitely recommend these two products for anyone wishing to “sea change” their daily humdrum laundry routines.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
danclyon
5 (9,999)

2023-11-03

Cambridge, UK

Capacity : 13 kg | Colour : Black
5 (9,999)
We've got no idea how it works, but the cleaning is outstanding compared to the older Ecobubble Samsung machine this replaces. The AI wash is the most frequenly used cycle which just seems to get everything feeling so clean, soft and fresh and returns fabric to feeling "as if it were new". We haven't explored the other cycles much as the AI wash default is so good - but those that we have tried worked very well. Energy efficiency on the AI programmes is superb with a huge reduction over the published energy consumption, and, while it seems to use more detergent and softener than the old machine, we don't mind as the clothes feel so much nicer. Quiet, relatively quick, and the app is great for the slightly more exotic washing needs. Would recommend in a heartbeat!
I recommended this product.
Helpful?
Originally posted on Samsung UK
Rose Vinalon
2 (9,999)

2026-07-02

Capacity : 13 kg | Colour : Black
2 (9,999)
Was a bit disappointed with the product and customer service as well. I started contacting last May because the washing machine has an annoying buzzing noise inside the detergent drawer, after reporting the issue a couple of times they sent a techinician saying that i need to pay $450 for the replacement of the motor. The washer is only 1yr old. I paid almost 1,600 for this unit. Its just a waste of money, time and effort to report the issue and i will ended up paying a huge amount for some replacement parts?
Helpful?
Originally posted on Samsung Australia
Response from Samsung:
2026-07-03

Samsung AU

Thank you for taking the time to share your experience. We're sorry to hear about the buzzing noise with your Bespoke AI Front-load Washer and that your service experience has left you feeling disappointed. We understand how frustrating it would be to face a significant repair quote on a washing machine that's only around a year old. We'd like the opportunity to review your case and the repair recommendation. Please contact our support team via https://www.samsung.com/au/support/contact and have your service reference details available so we can investigate this further with the authorised service team. We appreciate your feedback and apologise for the inconvenience you've experienced.

Mishi
5 (9,999)

2024-01-24

Capacity : 13 kg | Colour : Black
5 (9,999)
This machine is actually more beautiful in person then the photos show. There’s nothing like it on the market. The automatic dispenser is the best feature! One less step actually makes quite a difference. The app is pretty useful, you can personalise your wash cycle to what you need and it alerts when the cycle is complete. You can also check the washing process. Washing clothes wonderfully. All round great machine and very happy with my purchase. Samsung! You’ve done it again!
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Alfa
5 (9,999)

2024-04-26

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] The price of this item is what sold it for me personally. Form the quality build and brand name I have always trusted. I did not hesitate to pre-order this washer. I am very excited for the delivery to our new home. To be honest, we are decking out our new place with as much Samsung products as possible. The interoperability of the tech, being user friendly and easy access to my phone with app's. It all makes me feel up to date and breath just a little bit easier.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Careful Consumer
4 (9,999)

2023-08-06

Capacity : 13 kg | Colour : Black
4 (9,999)
[This review was collected as part of a promotion.] One week ago I took delivery of this beautiful washer, so I’ll start there. Unpacking & installation was left to us, which was disappointing & could be an issue for many customers. However the operating directions were easy to follow, but downloading the App & linking the machine details took some persistence due to errors on the App. The machine laundry results are 10 out of 10, though I can’t easily change between detergent dispenser compartments 1& 2.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Laundryslave
1 (9,999)

2025-01-17

Capacity : 13 kg | Colour : Black
1 (9,999)
Auto dispenser stopped working within 8 months. Considering this was why I bought it I’m pretty angry! Leaks from door often and randomly, even when I check it’s shut properly. Should have stuck with previous brand that never failed! Never been happy with the quality of the wash. Have tried so many cycles. I bought a 12kg washer because I obviously have a lot of washing and this machine has been such a disappointment. Will not buy Samsung again.
Helpful?
Originally posted on Samsung Australia
Paulge
5 (9,999)

2023-02-13

London

Capacity : 13 kg | Colour : Black
5 (9,999)
Really happy with this washing machine. Has great features and most important of all is that it cleans very well. Has a great capacity for all your needs. You can program the cycle via the smarter things app and choose different aspects to suit the load. The only thing missing is that you can send the program choice to the machine but you still have to go to the washer to press the start button, wish you could also do that through the app.
I recommended this product.
Helpful?
Originally posted on Samsung UK
DB01
1 (9,999)

2025-04-02

Capacity : 13 kg | Colour : Black
1 (9,999)
Pathetic washing mashine. Started using it and after washing my all the branded clothes were seen having holes within it and while spinning huge banging sound and also after few months water start getting leaked from the door and the rubber door seal came out and samsung not even fixing this as the product is within warranty. Worst product i have ever experienced. Never buy this product. Hardware is all plastic and of cheap quality.
Helpful?
Originally posted on Samsung Australia
TJM84
5 (9,999)

2025-01-19

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] This machine is a great size and has many great features. Once you learn how to use the settings it is super easy to use and it remembers your most used cycle. It is quiet whilst in use and washes the clothes to a high standard of clean. It is very large so if you only have a small space go for the smaller size down. Remember to read the manual as it is confusing as to which section takes the wash liquid vs the softener.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Smelly cloths
1 (9,999)

2025-04-03

Capacity : 13 kg | Colour : Black
1 (9,999)
AI is a waste of time, it does nothing, just shortens run time. Auto dispenser doesn't work. All cloths come out smelling bad. I have been through the manual 100 time, flushed the system ever few days, have to water down laundry detergent changed ever setting. I will never buy a Samsung washing machine again after having 3 in a row over 15 years. This machine is not worth it buy something else.
Helpful?
Originally posted on Samsung New Zealand
LouEgg
5 (9,999)

2024-04-10

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] I have had this machine for 6 months and it has performed very well. I love the jingle that ends each cycle. The mobile app is excellent so I can be anywhere and check how much time is left. The cycle options available are also excellent with washing clean and fresh. Also the liquid dispenser has saved a large amount of detergent. Very quiet while working.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
DontGoThere
1 (9,999)

2025-11-13

Capacity : 13 kg | Colour : Black
1 (9,999)
not even 18 months old and leaks water everywhere, sound has gone and something in the back snapped some time ago. Support are absolutely hopeless, they are based in the Philippines and you will get transferred to many people who all ask the same questions and support goes nowhere. this alone would make me not buy Samsung again.
Helpful?
Originally posted on Samsung Australia
Simford
5 (9,999)

2023-09-06

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] A washing machine that does the job. It is intelligent, where it will keep working and ensuring no damage happens. Simple put a load in, select a cycle and leave it up to the machine to finish. The quick cycles does a very very good job, so you can only imagine how the specific cycle will run.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Jols
4 (9,999)

2024-04-23

Capacity : 13 kg | Colour : Black
4 (9,999)
[This review was collected as part of a promotion.] So far it's been working like a treat. The Samsung AI washing machine optimizes wash cycles based on load size and fabric type and we think it helps with efficient cleaning and conserving energy. The 12kg capacity is great for large loads, and overall it is easy to use.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Mark92
5 (9,999)

2023-05-30

Capacity : 13 kg | Colour : Black
5 (9,999)
Beautiful with Design! My favourite colour (DuckEgg Blue) for a the front panel! Super quiet!! Both Washing & Spinning! Over the moon with this beautiful machine! I'd say the very best there is! Has a unique Jet spray for when it's rinsing! 🌟 🌟 🌟 🌟 🌟
Helpful?
Originally posted on Samsung UK
Tazim
3 (9,999)

2024-05-09

Capacity : 13 kg | Colour : Black
3 (9,999)
Good product but with the price it does not include a bleach dispenser. For the smart Things control their is no way of turning OFF the model from the app. Someone would think that with the cost of the model, these features should be naturally integrated.
I recommended this product.
Helpful?
Originally posted on Samsung SG
Neeraz
5 (9,999)

2025-01-26

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] Bought this 3 nonths ago. Love so many things about it specially that I can control and view from app, auto dispensing of detergent and softner, surprisingly quite for a washing machine and on 1400 rpm spin the close comes out almost dry.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
EonL
5 (9,999)

2024-10-23

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] This 12kg BESPOKE BubbleWash™ Smart Front Load Washer with AI Wash and Auto Dispense has been a fantastic addition to my home. The design is sleek and modern, blending seamlessly into my laundry room. The capacity is perfect for large loads, which is a game changer for a busy household. The AI Wash feature is impressive—it adjusts the wash cycle automatically based on the load size and dirt level, ensuring optimal cleaning every time. The Auto Dispense function saves time by automatically measuring the right amount of detergent and softener, so I don’t have to worry about over or under dosing. Clothes come out fresh and clean, and I’ve even noticed a reduction in detergent usage. Another highlight is how quiet this machine is, even during the spin cycle. It's packed with smart features like remote control via the app, which makes laundry more convenient, especially when I'm multitasking around the house. Overall, I’m really pleased with this washer. It's efficient, user-friendly, and designed with thoughtful features that make laundry less of a chore.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Megasxrl007
5 (9,999)

2025-11-10

Capacity : 13 kg | Colour : Black
5 (9,999)
I bought the machine last month and so far, I'm happy with the results, no noise, machine communication with you via Samsung smart view together with the tv notification are good and I love it. Plus, 20years warrantee
I recommended this product.
Helpful?
Originally posted on Samsung South Africa
Samantha k
5 (9,999)

2024-04-03

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] I got this last year and it's a life saver. The quick wash is great and it will even fit a quilt in it without struggling. It will remember my previous wash cycles without me having to set it each time.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
AliAl
5 (9,999)

2024-06-04

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] I got it today, and used it, I like how the AI recommends it and Auto. Also I liked how there is a features in app also gives you notification. So far this id the best machine I got.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Constantine
1 (9,999)

2024-10-17

Capacity : 13 kg | Colour : Black
1 (9,999)
Do not buy this wachine machine. Waste of money. It’s auto dispense and it doesn’t intake softener at all and just a small amount of detergent in each wash cycle.
Helpful?
Originally posted on Samsung Australia
iLoveCake
5 (9,999)

2024-08-01

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] The machine works really well, has heaps of great cycle options and is large enough to clean my king bedding. I'm happy with my purchase :)
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Azzzzza
5 (9,999)

2024-08-16

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] Easy to use and everything comes out clean. No issues so far. Smarthings integration is very easy. Show current cycle and energy used.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
MHorne
5 (9,999)

2023-10-13

Capacity : 13 kg | Colour : Black
5 (9,999)
I love the look, the features, the quiet running and especially the auto dose function. Washing is fun now ! Great space with 11 kg .
I recommended this product.
Helpful?
Originally posted on Samsung UK
MichaelS
1 (9,999)

2024-05-18

West sussex

Capacity : 13 kg | Colour : Black
1 (9,999)
Do not buy this machine! The auto dose does not like fabric softener and you’ll have to water it down fir the machine to function
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-05-21

Samsung UK Reviews Team

We appreciate you taking the time to share feedback on our Bespoke AI™ Washing Machine. We're sorry to learn you've encountered an issue with the Auto Dose feature. This feature is designed to simplify your laundry routine, so this isn't the experience we'd expect. We recommend viewing the detergent loading guidance in the user manual for your machine, as it contains tips and tricks to ensure you're getting the best performance from your detergent drawer. You can view this on Pages 32 to 35 here: https://spr.ly/6420dUGAj If you find you're still encountering issues with the Auto Dose feature after following this guidance, we recommend reaching out to the experts in our Home Appliance Team for further support. You can locate their contact methods and operating times by heading to the following link: https://spr.ly/6421dUGAd ^AP at Samsung Support

N ickname
5 (9,999)

2023-07-27

Capacity : 13 kg | Colour : Black
5 (9,999)
2kg BESPOKE BubbleWash™ Smart Front Load Washer with AI Wash and Auto Dispense - Black WW12BB944DGB(WW12BB944DGBSA)
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Hurry
1 (9,999)

2024-07-02

Capacity : 13 kg | Colour : Black
1 (9,999)
I bought this washing machine 2 months ago and I regret because it’s leaking don’t buy it
Helpful?
Originally posted on Samsung Australia
Dhanpreet
3 (9,999)

2024-07-09

Capacity : 13 kg | Colour : Black
3 (9,999)
[This review was collected as part of a promotion.] Some times its hard to start it. there is no indication of power on or off on the dispal
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Bouncyknight
5 (9,999)

2024-10-13

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] Bought this a couple weeks ago, made my life so much easier. Cheers Samsung No.1 brand
I recommended this product.
Helpful?
Originally posted on Samsung Australia
MEM WP
5 (9,999)

2024-11-16

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] Awesome product with smart AI connect make it even better. Easy and simple to use.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Jonesy872
5 (9,999)

2024-08-28

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] Super quiet, super efficient, super quality. Outstanding compared to competitors.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Kieran1111
5 (9,999)

2024-08-13

Capacity : 13 kg | Colour : Black
5 (9,999)
[This review was collected as part of a promotion.] Wicked aesthetics, super easy to use. Cleaning functions are intuitive.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Purplehaoc
4 (9,999)

2024-08-06

Capacity : 13 kg | Colour : Black
4 (9,999)
Great product, look nice, Could do with users guide on buttons
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-08-08

CX

Thank you for your glowing review! We're delighted to see you're enjoying your new AI Energy Washing Machine and have been wowed by the sleek, modern design! We understand getting to grips with new buttons and icons can take some time, which is why we've included useful guides on our website and within the user manual. Here's the link to understanding the icons on your machine from our website: https://spr.ly/6427YcDhv There's an in-depth guide that explains the function of each button on your appliance on Pages 36 to 41 of the user manual here: https://spr.ly/6428YcDha If you need further assistance with your machine, the experts in our Home Appliance Team are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6429YcDhx Many thanks for the stellar rating! ^AP at Samsung Support

Lone Wolf
3 (9,999)

2023-09-15

Capacity : 13 kg | Colour : Black
3 (9,999)
Why do it not come with water hoses ??? Had to go buy separate
Helpful?
Originally posted on Samsung Australia
Hapipi
5 (9,999)

2024-08-26

Capacity : 13 kg | Colour : Black
5 (9,999)
I bought this 2 years ago and I'm very happy with the machine
Helpful?
Originally posted on Samsung South Africa
Malizo
5 (9,999)

2025-11-07

Rustenburg

Capacity : 13 kg | Colour : Black
5 (9,999)
I bought this machine in May and I enjoy doing my laundry.
I recommended this product.
Helpful?
Originally posted on Samsung South Africa
Becks
5 (9,999)

2025-10-10

Johannesburg

Capacity : 13 kg | Colour : Black
5 (9,999)
Prefect addition to my household & great features!
I recommended this product.
Helpful?
Originally posted on Samsung South Africa

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ver 2.0 | 13.66 MB

Jan 27. 2026

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* Key feature may different from Key Spec.

* All specifications and descriptions provided herein may be different from the actual specifications and descriptions for the product. Samsung reserves the right to make changes to this web page and the product described herein, at anytime, without obligation on Samsung to provide notification of such change. All functionality, features, specifications, GUI and other product information provided in this web page including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation. The contents within the screen are simulated images and are for demonstration purposes only.

* 10-year warranty is limited to digital inverter motor of washers purchased on 01/04/2026 or later. A purchase receipt indicating the purchase date is required for a claim. Additional restrictions and limitations apply, see warranty for details.

* All images simulated for illustrative purposes.