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Back up the data from your eligible old device and remove all locks and passwords (including iCloud or Google Account).
Download the Samsung Trade-In app on the device that you wish to trade in and follow the prompts to get your unique Trade In ID. You can download the Samsung Trade-in app or scan the QR code.
Once the app has run a diagnostic on the eligible device you wish to trade in, you will receive a unique trade ID and your trade-in value. Enter your trade-in ID (example "SNZOLEC6OB1") upon checkout to get the instant discount.
Send your old device as per the instructions you will receive in your order confirmation email.
The full price (not including trade-in value or trade-in boosts) is required to be pre-authorised by your bank. You will only be charged the discounted price (including trade-in discounted value and trade-in boost if applicable) at the time of purchase. By trading in your eligible device(s), you agree to the customer terms and conditions or the terms and conditions for the program (as applicable) and to use your trade-in value to purchase an eligible new Samsung product at the same time as trading in your device(s). Please ensure you save and then delete all files and data from your trade-in device(s) before you trade them in. By accepting the trade-in discount at point of purchase (after running diagnostics on Smart Trade-in app), you agree to returning your old device within 7 days of receiving your new device. *By failing to return your trade-in device to us within the agreed period, we reserve the right to charge you for the trade-in discount and/or any trade-in boost through the payment method used for purchasing your new device, or otherwise seek repayment for such amount trough debt collection at your cost, and you authorise Samsung Electronics New Zealand to take such steps on or after the 15th day after you receive your new device. Trade-in is not available if purchasing with Q Card, Laybuy and Paypal.
Once the app has run a diagnostic on the eligible device you wish to trade in, enter your trade ID below.
If you don’t have a trade-in ID yet you can Download the Samsung Trade-In app on the device that you wish to trade in and follow the prompts to get your unique Trade In ID. You can download the Samsung Trade-in app or scan the QR code.
Incorrect
Correct
Phone powers on & Holds charge
Normal wear & Tear
Functioning display & No cracked screen
Not blacklisted
Factory reset & No software locks
Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.
If your device isn’t running smoothly, we’ll check and fix the issue.
Stay powered up with hassle-free battery replacements.
Make up to 4 claims for repair or replacement within 2 years, and save with a low deductible per claim.
Protects your device from accidental damage for up to two years.
Protects your device from accidental damage for up to two years.
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