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    Warranty

    Register your product and find out what's covered.

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    News & Alerts

    For important products and service announcements.

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    Washing Machine Safety Recall

    Important notice regarding the Safety Recall of Samsung Washing Machine

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    Remote Service

    Take advantage of Remote Support for TV's, mobile phones and tablets.

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    Smart Switch

    Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.

  • SmartThings FAQ
    SmartThings FAQ

    Getting started with Samsung SmartThings for Android and iOS.

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    Track My Repair

    Find out your mobile device repair status

  • Galaxy Battery
    Galaxy Battery

    Check out how you can take better care of your battery through proper use and charge.

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    Screen Replacement for Galaxy Smartphones

    Samsung Electronics New Zealand has recommended retail pricing for screen replacement on certain Galaxy smartphones.

  • Members Icons
    Samsung Members

    Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.

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    Samsung Service T&C

    Check out the latest Samsung service T&Cs, Data Backup & Deletion Policy and Samsung’s Privacy Policy.

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    Samsung Smart View

    Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.

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    Samsung Mobile Support T&C

    Check out the terms and conditions for Samsung Mobile Support.

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    At Your Service

    A portal to check your warranty or register your warranty or request for a callback and much more

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    Galaxy Premier Service

    Special customer care services are available when you purchase a Galaxy Fold or Galaxy Z Flip.

  • Image of Note10 and Note10+ device placed side by side
    Galaxy Note10

    Get quick tips about Note10

  • Keep your Samsung Account secure
    Keep your Samsung Account secure

    Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.

Smart Switch

A sure and secure way to move your content to your Galaxy

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Galaxy Smartphones Screen Replacement

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Useful guide for Home Appliances

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Home Appliances

Tips to use Smart TV

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Smart TV

Tips to use Galaxy Z Flip

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Galaxy Z Flip device

Useful guide for Galaxy S20

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Useful guide for Galaxy S20

At Your Service

You can find wide range of service and benefits for your Samsung devices and appliances

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Contact Us

Online

Monday to Sunday
24 hours / 7 days a week

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

For all products

0800 726 786
(0800 SAMSUNG)

24 hours / 7 days a week

For Smart Mobile Devices

0800 6 726 786
(0800 M SAMSUNG)

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

At Your Service

Product Registration or Request for a Callback

Track my Repair

Get updates on your Samsung Service

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