Water is leaking from the dispenser of my Refrigerator

Last Update date : Sep 18. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

It is normal for the water dispenser to drip a few drops of water after being used. This could happen as small amount of water may remain in the water-line after the valve shuts off.

Water is leaking from the dispenser of my Refrigerator

Note: During summer months, water pipes can get hot, this may warm the water in the cold supply pipes. When this happens, the water can be at above room temperature.

Water is leaking from the dispenser of my Refrigerator

Please note the following:


  • Water drips because air remains inside of water system.
  • If your water dispenser leaks a few drops of water after usage, it is functioning properly.
  • In most of cases, in order to get the refrigerator into the house, refrigerator doors must be removed; when they are reinstalled, air can get inside of water hoses.
  • If your refrigerator has been just installed, and there is water leaking from the water dispenser, you may have air in the system; dispense approximately 10 litres of water to dissipate any air in the system
  • If the dispenser is dripping excessively, follow the troubleshooting steps below: 
1 Let the refrigerator cool for a full 24 hours after installation.
2 Then, dispense 2-3 litres of water.
3 If the drip stops, there was air in the water line which is normal upon installation. However, if the drip continues, remove the water filter and dispense one more gallon of water.
4 Re-install the water filter. If the dripping stops, there was air trapped in the filter housing. If the dripping continues, the unit may require service. You may call Samsung Customer Care (number given below) to inquire about the warranty and service booking procedures for your unit.

You can download the manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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