How to use the fingerprint scanner on the Galaxy S10

Last Update Date : Nov 11. 2019

The S10 and S10+ come with a secure Ultrasonic Fingerprint Scanner which is located on the front of the screen.

 

The sensor on the S10e is intuitively located on the Power key, making it easier than ever to unlock your phone.

Set up the Ultrasonic Fingerprint Scanner on the S10/S10+Click to Expand

The S10 and S10+ come with a built-in fingerprint recognition sensor at the bottom centre of the screen, allowing you to quickly and conveniently unlock your phone.

GIF, Set up Ultrasonic Fingerprint Scanner on the S10/S10+

Follow the steps below to register your fingerprint:

1 Go to “Settings”.
2 Tap “Biometrics and security”.
3 Tap “Fingerprints”.
4 Enter your PIN, pattern or password. If you haven’t set one, you will be asked to register one first.
5 Place your finger on the sensor area (as indicated on the screen) and keep pressing it until your fingerprint is fully captured. The fingerprint image will be completely blue when the process is complete.
6 Then, to get a full scan, rotate your finger on the sensor to capture the edges of your fingerprint.
7 Once complete, tap “Done”.
8 It will then show as “Fingerprint 1” on the display.

Please note: The scanner may struggle to recognise your fingers if they are too wet or too dry, for example in very cold weather conditions. Ensure that the fingerprint sensor area is not scratched or damaged by metal objects such as coins, keys, pens and necklaces. Press the screen so that your fingertip spreads over the wide surface of the fingerprint recognition area.

Register your fingerprint on the S10eClick to Expand

The Power key on the S10e has a built-in fingerprint recognition sensor, allowing you to quickly and conveniently unlock your phone.

GIF, Register fingerprint on the S10e

Follow the steps below to register your fingerprint:

1 Go to “Settings”.
2 Tap “Biometrics and security”.
3 Tap “Fingerprints”.
4 Enter your PIN, pattern or password. If you haven’t set one, you will be asked to register one first.
5 Place your finger on the sensor (the Power key on the right side of the phone), and keep scanning it until it reaches 100%.
6 Then, to get a full scan, reposition your finger on the sensor to capture the edges of your fingerprint.
7 Once complete, tap “Done”.
8 It will then show as “Fingerprint 1” on the display.

Please note: The scanner may struggle to recognise your fingers if they are too wet or too dry, for example in very cold weather conditions. Ensure that the fingerprint sensor area is not scratched or damaged by metal objects such as coins, keys, pens and necklaces.

Deactivate the fingerprint scannerClick to Expand

To change the screen lock type and deactivate the fingerprint scan, follow the below steps:

1 Go to “Settings”.
2 Tap “Lock screen”.
3 Tap “Screen lock type”.
4 Enter your PIN, pattern or password.
5 Slide the switch next to “Fingerprints” to deactivate this screen lock type.
6 Select another lock method from the list.
Remove your fingerprintClick to Expand

To remove your registered fingerprint data, follow the below steps:

1 Go to “Settings”.
2 Tap “Biometrics and security”.
3 Tap “Fingerprints”.
4 Enter your PIN, pattern or password.
5 Tap the registered fingerprint and then tap “Remove”.

Please note: The scanner may struggle to recognise your fingers if they are too wet or too dry, for example in very cold weather conditions. Ensure that the fingerprint sensor area is not scratched or damaged by metal objects such as coins, keys, pens and necklaces. Press the screen so that your fingertip spreads over the wide surface of the fingerprint recognition area.

If your having issues with the fingerprint sensor recognising check out 'What to do when fingerprint is not recognised properly on Samsung Galaxy S10 Series?

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Thank you for your feedback!

Need more help? Contact Us.

Online

Monday to Sunday
24 hours / 7 days a week

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

At Your Service

Product Registration or Request for a Callback

Track my Repair

Get updates on your Samsung Service

Contact Us