I cannot send or receive MMS

Last Update date : Jan 15. 2021

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If your device is unable to send or receive any MMS (Multimedia Messaging Service), this could be caused by:


- Restricted data access 

- Unstable network environment 

- The device does not have the correct MMS settings.

To help you resolve these issues, try to do the following:


- Check if there are any data restrictions set for 3G/4G/LTE data usage.  

- Check the mobile data has been switched on.  If it hasn't been turned on, you will not be able to send or receive any MMS.  

- Reset the data network.

- Check if the SIM card is from another network.

Please Note: Your mobile needs mobile data access to recieve mms messages, charges may apply. Consult your Network service provider for more information regarding this. 

Check Mobile data has been turned on
1 Open Settings on your device.
1 Select Connections
3 Select Data usage.

Note: For lower versions of Android, select Settings, then select Wireless and networks

4 Check that Mobile Data has been turned on
Reset the data network.
1 Open Settings on your device
2 Select Connections

Note: For lower versions of Android, select Settings, then select Wireless and networks

3 Select Mobile networks
4 Select Access Point Names.
5 Press the 'three dots icon' in the top right corner and Select Reset to default.
6 Restoring default APN settings message will appear, Wait for this to complete the reset.

Every Network Sevice Provider has unique APN settings which is why you are unable to use settings from another Network Sevice Provider. In addition, 3G will not work if you have set up the wrong APN. You will need to contact your Network Sevice Provider to confirm the correct APN settings. It is best to re-install the correct MMS settings.

 If the SIM card in your mobile is not from other network, please restart the device. If this still doesn't resolve the issue, your device will need to be assessed by an authorized technician.

Note: You may contact your Network Service Provider to verify MMS configuration on your device.

You can download the user manual from our Manuals & Downloads page.

For all other queries or further technical assistance:

  • Contact Samsung Customer Care on 0800 726 786
  • Live Chat with our Technical Team online, services are open 24 hours, 7 days
  • If you require face-to-face support, please click here to find a Samsung Service Centre near you.


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