I cannot send text (SMS) messages

Last Update Date : Aug 21. 2019

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

There are two scenarios for this issue:

Unable to send any text messages to a specific contact
- There is likely to be an issue sitting at the Network Service Provider level, not the mobile device. 

Please contact your Network Service Provider to see if they know of a solution. If possible, it is also worth asking your contact to ask their Network Service Provider about the problem.

Unable to send text messages to any of the contacts 

If you are unable to send any SMS (text) messages to any contacts, but your phone is perfectly functional, try the options below. 

- Please check the Message Centre number stored in the mobile as this could be missing or incorrect.

- Clear the Messaging apps data stored in the mobile.

Check the Message Centre numberClick to Expand

If you're unable to send any SMS (text) messages to any contacts, but your phone is perfectly functional, try checking your network operator's message centre number stored in your device's settings. It is either missing or incorrect
Follow the steps below to check.

 

For devices on Android 9.0 (Pie) 
Step 1: Open the Messaging app on the mobile.
Step 2: Tap the 3 dots in the top right corner. Then select Settings.
Step 3: Select Text Messages and Check Message centre. This will show the message centre phone number of your Network Service Provider.

 

For devices on Android version 4.2.2 (Jellybean)
Step 1: Open the Messaging app on the mobile.
Step 2: Tap the menu key, then select Settings
Step 3: Scroll down to Message Centre and confirm this is the right message centre phone number from your network service provider.

 

Check your network operator's website for their message centre number to compare.
If the number on your phone is different, or missing, touch Message Centre, enter your network service provider's message centre number and then touch OK. Then try sending a text message.

 

Clear Message App DataClick to Expand

If the text message still won't send, or if your phone already had the correct message centre number stored, please proceed to the next steps to clear the data in the Messaging app.

 

For phones on Android version 9.0 (Pie)
Step 1: Open Settings on your mobile
Step 2: Scroll down and select Apps
Step 3: Scroll down and open the Messages app
Step 4: Select Storage
Step 5: Tap Clear Data, then tap OK when prompted
Step 6: Restart your device.
Step 7: Try sending a text message. If it doesn't work, perform a factory reset on your device. Follow the steps below.

 

For phones on Android version 4.2.2 (Jellybean)
Step 1: Open Settings on your mobile.
Step 2: Tap Application Manager (you may need to tap the More tab first).
Step 3: Swipe left several times to see the All list of apps. Scroll down to locate Messaging and tap it.
Step 4: Tap Clear Data. Then, tap OK when prompted.
Step 5: Restart your device.
Step 6: Try sending a text message. If it doesn't work, perform a factory reset on your device. Follow the steps below.

If these steps do not resolve your issue or for all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Thank you for your feedback!

Need more help? Contact Us.

Online

Monday to Sunday
24 hours / 7 days a week

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us