My smartphone cannot connect to a computer as removable disc

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



If you cannot connect your smartphone (or mobile device) as removable disk, you have to check if it is an MTP supported model and/or there might be issues with the PC and the cable. 


MTP or Media Transfer Protocol allows the transfer of music files, photos and other media files to a computer. MTP compatible models appear as "devices” when connected to a PC.


Below are the MTP supported units:





 Galaxy Pop SHV-E220S

 Smart Phone

 Galaxy Grand SHV-E270S/K/L

 Smart Phone

 Galaxy Note 2 SHV-E250S/K/L

 Smart Phone

 Galaxy S3 LTE SHV-E210S/K/L

 Smart Phone

 Galaxy S3 3G SHW-M440S

 Smart Phone

 Galaxy R Style SHV-E170S/K/L

 Smart Phone

 Galaxy Note SHV-E160S/K/L

 Smart Phone

 Galaxy Nexus SHW-M420S/K


 Galaxy Home Pad2 SHW-M485W


 Galaxy Note 10.1 LTE SHV-E230S/K/L


 Galaxy Note10.1 SHW-M480S/K/W


 Galaxy Tab 10.1 SHW-M380S/K/W


 Galaxy Tab 7.0 Plus SHW-M430W


 Galaxy Tab 8.9 SHW-M305W


 Galaxy Tab 8.9 LTE SHV-E140S/K/L


 Galaxy Tab7.7 LTE SHV-E150S


 SHV-E160 type models support both UMS and MTP



● Models not listed here may not be MTP-supported models

● If the mobile is UMS-supported model, Samsung Kies or PC Studio needs to be downloaded in order to transfer files


If your mobile is MTP supported model, follow the steps below to connect your device to a PC:


Step 1: From the Home screen, drag the status bar downwards to open the Notification Panel.


Step 2: Tap Connected as a media device option.




Step 3: On the USB PC connection page, enable MTP by ticking the corresponding checkbox.





Step 4: The device will then be connected as a Media Device using MTP.

If this does not resolve the issue, you may follow the instructions below.


If, on the other hand, your mobile is not MTP supported model, this could be a UMS (USB Mass Storage) model.


Step 1: Connect your device using a USB cable. Upon connecting the mobile to a PC using a USB Cable, the PC should automatically recognise the mobile as a mass storage device.




Step 2: Restart the unit. If issue still persists, proceed to the next step.


Step 3: Use a different USB cable. You may do the following options:


Option 1: Connect the mobile using another USB cable. If it works, the USB cable is most likely defective. 


Option 2: Connect the mobile using another USB port in the PC.


 ■ For Desktop PC, connect the mobile to any of USB ports at the back. Recognition sensitivity of the back USB ports are often higher than those in front.


          ■ For Laptop PC, try to connect the mobile to all USB ports.


Option 3: If available, test another USB device using the same USB cable or cables tested. If it works, the problem may be with the mobile itself. If so, please inquire about the warranty and service booking procedures for the unit as it may require service. 


Option 4: If available, connect the mobile to another PC using the same USB cable. If it works, the problem may be with the PC.  




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