New Smart Things application > Why is there a new app and will I have to switch to the new app?

Last Update Date : Nov 18. 2019

Please note, this section is designed for basic product troubleshooting information, also please refer to your user manual for more information. 

The SmartThings Classic mobile app enables you to control your devices from anywhere, monitor and receive notifications about what’s happening at home, and automate lights, locks, thermostats, and more.


Why is there a new SmartThings application?

Samsung is continually trying to help you get the most out of your Smart home, and Smart Devices.  Samsung are currently working to connect products and services from Samsung with the vast ecosystem of devices that work with SmartThings.

The original SmartThings app has been renamed SmartThings Classic.


How is the new SmartThings app different than SmartThings Classic?

As we bring together the Samsung and SmartThings IoT services, we are ensuring that all of the features you love are available in our new mobile app.

In the interim, we have renamed the current SmartThings application to "SmartThings Classic." There is no immediate impact from this change and the users will be notified once they’re ready to transition to the new "SmartThings App"


What do I need to do to prepare for the new app?

For now, you don't need to do anything. Continue se the SmartThings Classic app as usual. We will let you know when your features are ready to be transitioned to the new SmartThings app.

Samsung is currently working to seamlessly transition the existing users over to the new SmartThings application. In the meantime, we encourage you to stay on SmartThings Classic until we notify you that you are ready to transfer over. SmartThings Classic will eventually be retired.

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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