Freeview reception issue(s)

Last Update Date : Dec 21. 2017

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

Possible Symptoms:
 
-> No signal or poor reception
-> Several Channels are missing
-> Distorted Signal
 
Possible Cause:

• Fault with the antenna, for example:

• UHF aerial is incorrectly aligned or obstructed

• Satellite dish is incorrectly positioned or obstructed

• Corrosion in parts of the antenna due to constant exposure to the elements;

• Fault with the cabling or connections, for example:

• Loose connections from the antenna cable to the TV;
• Product fault or misuse
 
How to check Signal info:

 
Signal performance could be checked by selecting on the remote: Menu – Support- Self Diagnosis – Signal Information 

Freeview reception issue(s)

Signal strength should be at least 70%

Bit error level should be 0 
 
(Bit error rate shows how many corrupt bits of data there are. The causes of the corruption are several, like very strong signal being one of them, corrupt data due to low signal level and/or due to interference corruption of the signal, like noise in the signal from bad weather or lightning, cross modulation of the signal from high trees, hills or building obstructing the aerial…)

 
Possible Solution:

1 Switch off your device (this is the receiver, recorder or TV that your antenna cables is connected to)
2 Reconnect all cables
3 Wait a little while (10 minutes or so)
4 Power your device ON
5 Retune your device. If you need instructions, please refer to your Device Manual, or for guidelines, see here.

If this doesn't help, it's most likely there's an antenna fault.

 

Our recommendation is to contact a local installer in your area who can provide on-site diagnosis and fix. Here's a free online directory where you can find a local installer. It's best to ring around for a few quotes.

 

Alternatively you can contact Clearvision Communications, a Freeview accredited installation partner, for a quote. 

Although this cannot apply to every case, we would suggest arranging for an aerial technitian to check the signal strength as well as quality of the received signal if issue is still there.

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