How do I locate my phone's Serial number?
There are a few methods on how to find the Serial number of your device (smartphone or tablet). Please read and follow the steps below to learn how:
Please Note: Some of the steps below may not be applicable to your device due to the Android OS Version your device may be running.
There are alternate methods to locate the Serial number, as listed below:
Android OS Version 7.0 (Nougat) and Android OS Version 6.0.1 (Marshmallow) for Galaxy Note4 | Note5 | S6 | S6 edge | S6 edge+ | S7 | S7 edge | S8 | S8+
Android OS Version 5.0 (Lollipop) and older and below for Galaxy S5 and older
In case your mobile phone or tablet not powering on
● If your phone has a removable back cover, you can find the serial number (S/N) and IMEI number underneath the battery compartment.
● You may refer to the box of the unit to check for the serial number.
● If you previously registered your device in the Samsung Website, you will be able to see the device information.
● For most of the tablets, you can find the information by looking at the back part and right at the bottom are serial (S/N) and IMEI numbers (15-digit numbers).
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Need help? Contact Us for Support.
Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.
#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019