How to find your Model number?
The model code can be found on the back panel of your mobile device
If it is unavailable on the back panel, follow the steps below:
Android OS Version 7.0 (Nougat)
for Galaxy Note5 | S6 | S6 edge | S6 edge+ | S7 | S7 edge | S8 | S8+
Android OS Version 6.0.1 (Marshmallow) and Android OS Version 5.0 (Lollipop)
for Galaxy Note3 | Note4 | S4 | S5
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Mobile Phones & Tablets
Television, Audio & Digital Appliances
Monday-Sunday (including holidays)
8:00 AM - 8:00 PM
We'll respond within 24 hours of your request.
Just Dial #GALAXY (#425299)
[Free call to all networks]
(02) 422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 422-2111 [Standard Landline]
Available from 8:00 AM to 8:00 PM
* For Toll Free numbers, just directly dial 1-800 followed by the network number.