How to find your Model number?
The model code can be found on the back panel of your mobile device
If it is unavailable on the back panel, follow the steps below:
Android OS Version 7.0 (Nougat)
for Galaxy Note5 | S6 | S6 edge | S6 edge+ | S7 | S7 edge | S8 | S8+
Android OS Version 6.0.1 (Marshmallow) and Android OS Version 5.0 (Lollipop)
for Galaxy Note3 | Note4 | S4 | S5
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Television, Audio & Digital Appliances
Available everyday from 8:00 AM to 8:00 PM.
We'll respond within 24 hours of your request.
Contact the dedicated CEO's office.
Before calling us , there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note: Call conversation is recorded for quality monitoring and/or training purposes for our continuous quality improvement.
#GALAXY [dial #425299]
[Free access for all Networks]
(02) 8-422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
Monday to Sunday (8:00 AM to 8:00 PM)
*For Toll Free numbers , just directly dial 1-800 followed by the network number.
** Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019