Notice for countefeit Samsung accessories

Last Update Date : Jun 25. 2019

If the product that you own is identified as counterfeit, you will not be able to use the services provided by Samsung Electronics and it will be difficult to receive compensation for damages caused by using a counterfeit product.


As a result, please purchase with caution. It's highly likely that products purchased from unofficial online or offline retailers are counterfeit products.


Therefore, we recommend that you make a purchase through your local Samsung Electronics Service Centre or the Samsung Electronics website.Please note the following examples of counterfeit products:


The country of manufacture is not presented correctly (e.g. MADE INVIE TNANIC).


 There are no spaces between words (e.g. TRAVELADAPTER, 1.67Aor).

Samsung Charger traveler

Wireless Chargers

An incorrect Samsung logo is used (e.g. SAMSUMG). 

Wireless Charger

The printed word SAMSUNG is tilted to the left.

A genuine cooling fan functions correctly during fast charging whereas a counterfeit cooling fan doesn't.

Charging Dock


Thank you for your feedback!

Need help? Contact Us for Support.


Live Chat

24 hours a day/7 days a week
(Including Public Holidays)


We'll respond within 24 hours of your request.

Email to CEO

Contact the CEO's Office

Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us