Precautions when using a Dual USB Type-C adapter

Some dual adapters may overheat or prevent sound from the earphones when the charger and the earphones are used at the same time. Dual adapters that don’t meet the USB standard are especially likely to cause defects, so it is recommended that you do not use those adapters. 

• Adapters overheating or damage to the earphones may occur when a charger and earphones are connected at the same time using a dual adapter.
• Earphones may not work when charging with a dual adapter

Be sure to check the safety and performance of the products before purchasing or using other manufacturer's accessories as they may not be compatible with the device and some features may not work properly.

If you're experiencing unusual behavior on Samsung mobiles, tablets, or wearables, you can send us an error report or ask us a question in the Samsung Members app. (remove paragraph break) This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about how to send an error report here: How to use the Samsung Members app.