Take precaution when using the Galaxy Z Flip device

Last Update date : Nov 20. 2020

The Galaxy Z Flip is the first smartphone with infinity flex display based on Ultra Thin Glass.  

Since this device is produced using foldable glass substance, it needs some extra care and maintenance to perform at its best. 

If you follow the important tips outlined below, you will be able to keep your foldable device looking and working great. 

Do not press the screen with a hard or sharp object

It is not recommended to put pressure on the main screen or press the screen or front camera lens with hard or sharp objects like pen or fingernail.

Please be aware that excessive force or pressure using the tool on main screen may result in scratches or damages to the protective layer on the Ultra Thin Glass. Tap the screen lightly to keep it safe.

GIF image of pressing the device

Note: Depending on types of scratch or damage, service may not be covered by the warranty and additional costs for service may be incurred.

Do not unfold the device using your finger between the screen

GIF image of opening device

Unfolding or opening the device by putting your finger between the screen could result in scratching or puncturing the screen.

It is recommended to unfold or open the device by holding the side area. 

Remove all foreign objects between the screen

When folding the device, do not place any objects, such as credit cards, coins, or keys, on the main screen. The screen may be damaged.

Fold the device before putting it in a bag or storing it. Be sure not to store the device unfolded as there is a chance that another object could scratch or puncture the screen.

Image of cards or coins placed on the main screen of the device
Other tips to care and maintain your phone in good condition

Keep a safe distance between your device and objects that are affected by magnets.

Magnetic objects, such as credit cards, passbooks, access cards, boarding passes, or parking passes may be damaged or disabled by the magnets in the device, do not place your device near magnetic fields. 


The device may also affect medical devices such as pacemakers or implantable cardioverter defibrillators.  If you are using any of these medical devices, keep your device a safe distance from them and consult with your physician before you use the device.  

Do not allow any liquids or small particles to enter the device.

Galaxy Z Flip device is not water or dust resistant.

The touchscreen may malfunction in humid conditions or exposure to water.

It is recommended to keep the attached film to protect your screen.

Do not attach any other adhesives such as films or stickers to the screen.

Please use protective film authorized by Samsung to reduce external impacts on the main screen.

Thank you for your feedback!

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