Troubleshooting Guide for Gear IconX

Last Update Date : Feb 13. 2019
GearIconX KV

Before contacting a Samsung Service Centre, please attempt the following solutions. 

 

 

Your earbuds do not workClick to Expand

• The battery may be completely discharged. Charge the battery completely before using the earbuds.
• If an earbud’s touch-sensitive sensor does not make contact with your ear, the earbud may not work. If you do not hear a sound informing you that the earbuds are detected, remove the earbuds from your ears and put them in again.
• If the touchpad does not recognise the earbuds or they do not work, you can press and hold the Power button to turn off and restart the earbuds.

Another Bluetooth device cannot locate your earbudsClick to Expand

• Check the direction of each earbud, correctly insert them into their corresponding slots in the charging case, and close it. Then, press and hold the charging case’s Connect button.
• Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

 

A Bluetooth connection is not established or your earbuds and the mobile device are disconnectedClick to Expand

• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
• Ensure that the latest version of the Samsung Gear app is installed on the mobile device. If necessary, update the Samsung Gear app to the latest version.
• Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
• Restart the mobile device and relaunch the Samsung Gear app

You cannot hear others speakingClick to Expand

• Adjust the earbud volume.
• Adjust the volume on the connected device when you cannot hear sounds on your earbuds at full volume.

Volume up and down

Sound echoes during a callClick to Expand

Adjust the volume by dragging your finger upwards or downwards on the touchpad, or move to another area.

Audio quality is poorClick to Expand

• Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the earbuds away from electromagnetic waves.
• Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth range (10 m). The distance may vary depending on the environment the devices are used in.
• You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the connected device’s sound.

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