Galaxy Z Premier Service

Your Galaxy Z Fold2 5G and Galaxy Fold come with specialised customer care services designed to deliver the best possible experience to you.

Galaxy Z Premier Service

Step into a specially crafted service experience for you and your Galaxy Z Flip.


Galaxy Z Premier Service

A service experience for a one-of-a-kind collection. Your Galaxy Z Flip Thom Browne Edition comes with dedicated customer care.

24-hour Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your enquiries. Reach out to us on Live Support via Live Chat in the Samsung Members App. Alternatively, you may call our call center consultants at 1800-4252997 (1800 GALAXY S).

Screen Replacement and Repair

Sometimes life may bring an unexpected incident to your Galaxy Z Fold2 5G, Galaxy Fold or Galaxy Z Flip. Fret not. You are entitled to a one-time screen replacement or repair within 1 year from the device purchase date.



One-time screen replacement or repair is applicable to the internal, foldable screen of the Galaxy Z Fold2 5G, Galaxy Fold or Galaxy Z Flip only. Customer is liable to pay a deductible amount of SGD$200 for the screen replacement or repair for the Galaxy Z Fold2 5G and Galaxy Fold, and SGD$180 for the Galaxy Z Flip.




For the usual price payable for screen replacement or repair not covered under the Galaxy Z Premier Service, please refer to https://www.samsung.com/sg/support/screen-replacement
for more information. Protection coverage may vary by country. Other terms and conditions apply.



Please see the full Galaxy Z Premier Service Customer Agreement
for more details.


Revised operating hours during Circuit Breaker
To prioritise the health and well-being of our customers and staff, our 4 service centres located at Causeway Point, Plaza Singapura, VivoCity and Westgate will remain open but their operating hours will be revised to the following until further notice:
- Mon to Sat: 11am to 7pm
- Sun & PH: 11am to 5pm

Door-to-Door Delivery

Saving you time and trouble is our priority – our dedicated service staff will pick up and deliver your Galaxy Fold or Galaxy Z Flip at your convenience. Our delivery service will operate as usual in the following timings:
- Mon to Sat: 11am to 6pm
- Sun: 11am to 3pm

Call 1800-GALAXYS (42529997) to make an appointment for your delivery.

With effect from 14 February 2020, the Galaxy Fold Premier Service will be re-branded as the Galaxy Z Premier Service. The Galaxy Z Fold2 5G, Galaxy Fold and Galaxy Z Flip will qualify for the entitlements under the Galaxy Z Premier Service in accordance with the terms of the Customer Agreement for Samsung Galaxy Z Premier Service.

You can also enjoy other complimentary customer service benefits, such as 30-day 1-to-1 exchange for functional defects, data transfer assistance, diagnostic checks, one-time 1-to-1 in-box accessories exchange, and dedicated and priority queue at authorised Samsung Customer Service Centres at VivoCity and Westgate.

Terms and conditions apply. For more details, kindly see the full Galaxy Z Premier Service Customer agreement for Galaxy Z Fold2 5G, Galaxy Fold and Galaxy Z Flip here.

Samsung Galaxy Z Fold2 5G is 5G-capable and can be used to access 5G network in Singapore after local 5G network is launched. SIM card upgrade and/or software update may be required. Data subscription fees apply.

Contact Us

Chat or Email

Monday to Sunday (Including Public Holidays)
Open 24 hours
Chat Now Learn more

Call

For Mobile Device and Samsung Apps Enquiries
1800-4252997 (1800 GALAXY S)
Overseas: +65 69161260

From other Product Enquiries
1800-7267864 (1800 SAMSUNG)
Overseas: +65 69161261

24 hours / 7 days a week
☏ : Mobile Device Enquiries ☏ : Other Product Enquiries

Face to face Support

These are the locations of our Service Centres

1) Causeway Point
2) Plaza Singapura
3) Vivocity
4) Westgate
Service Centre Locations and Opening Hours Book an appointment
View more

Samsung Official Online Store

Enjoy free delivery, official warranty and 0% instalment.
Shop Now

Samsung Members

Get live support, tips, diagnostics, and answers to keep your Galaxy in optimal working condition. Download Samsung Members today from Google Play Store.
Download App

Repair Services

Arrange an appointment to experience a shorter waiting time.
Book an appointment Track my repair
View more