Galaxy Z Premier Service

Your Galaxy Fold and Galaxy Z Flip come with specialised customer care services designed to deliver the best possible experience to you

Galaxy Z Premier Service

Your Galaxy Fold and Galaxy Z Flip come with specialised customer care services designed to deliver the best possible experience to you

24-hour Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your enquiries. Reach out to us on Live Support via Live Chat in the Samsung Members App. Alternatively, you may call our call center consultants at 1800-4252997 (1800 GALAXY S).

Screen Replacement and Repair

Sometimes life may bring an unexpected incident to your Galaxy Fold or Galaxy Z Flip. Fret not. You are entitled to a one-time screen replacement or repair within 1 year from the device purchase date.

One-time screen replacement or repair is applicable to the internal, foldable screen of the Galaxy Fold or Galaxy Z Flip only. Customer is liable to pay a deductible amount of SGD$200 for the screen replacement or repair for the Galaxy Fold, and SGD$180 for the Galaxy Z Flip.

For the usual price payable for screen replacement or repair not covered under the Galaxy Z Premier Service, please refer to https://www.samsung.com/sg/support/screen-replacement for more information. Protection coverage may vary by country. Other terms and conditions apply.

Please visit https://www.samsung.com/sg/support/galaxy-z-premier-service for more details.

Door-to-Door Delivery

Saving you time and trouble is our priority – our dedicated service staff will pick up and deliver your Galaxy Fold or Galaxy Z Flip at your convenience.

With effect from 14 February 2020, the Galaxy Fold Premier Service will be re-branded as the Galaxy Z Premier Service. Both the Samsung Galaxy Fold and Samsung Galaxy Z Flip will qualify for the entitlements under the Galaxy Z Premier Service in accordance with the terms of the Customer Agreement for Samsung Galaxy Z Premier Service.

You can also enjoy other complimentary customer service benefits, such as 30-day 1-to-1 exchange for functional defects, data transfer assistance, diagnostic checks, one-time 1-to-1 in-box accessories exchange, and dedicated and priority queue at authorised Samsung Customer Service Centres at VivoCity and Westgate.

Terms and conditions apply. For more details, kindly see the full Galaxy Z Premier Service Customer agreement for Galaxy Fold and Galaxy Z Flip here.