Samsung Front Load Washing Machine Error Codes

Last Update Date : Aug 08. 2018

Please note:  This section is designed to provide basic product troubleshooting. For more information, refer to the user manual of your model

An error code will be displayed when the Washing Machine is malfunction. Please see below for possible solutions for each error code. If problem persists, please contact our Call Centre for further assistance.

Error Chart

Error Code




1E, E7, 1C

Water Level


• Water level sensor fault

• Incorrect connections of the water level sensor terminal

• The hose part for the water level sensor is folded

• The hose is clogged with foreign material

• Main PCB fault

• Check the water level sensor terminal connections and contacts

• Check the material code to ensure correct water level sensor is used

• If the water level sensor is faulty, replace it

• If the error persists despite taking the action above, replace the PBA

4E, E1, 4C

Water Supply

• Water supply valve is blocked by foreign material

• The water supply valve terminal is not connected

• The warm water and rinse connectors are wrongly connected to each other

• PCB terminal from the drain hose to the detergent drawer is not connected

• Hose is folded or torn

• If the water supply valve has a wire disconnected, replace it

• Check whether the water supply valve is clogged with foreign material and whether water is supplied continually

• If the PBA relay operates abnormally, replace the PBA

5E, E2, 5C


• Drain pump fault

• Foreign materials in the drain pump

• Main PCB fault

• Check whether the drain pump motor are restrained by foreign material

• Check whether the connections are correct and if there is any wires disconnected

• Check whether the drain pump operates abnormally when the water temperature in the tub is high



• Washing Temperature sensor fault

• Description of PL hazard prevention

• This error occurs if the water Temperature is more than 50˚C in draining. Check the temperature.

• If the water temperature is normal, this error is due to a temperature sensor fault. In this casem replace the washing heater and be careful to prevent water leakage

dE, dE1, Ed, dC, DC1, DC


• Door switch fault

• Main PCB fault

• Close the door if it is opened

• Make sure that laundry is not caught in the door

• Check the door switch. If faulty, replace it

• Check the main PBA door sensing circuit. If faulty, replace it

• Check the drain Pump wire connection

LE, LE1, E9, 11E, LC, LC1

Water Leakage

• Check for any leakage.

• Foreign material in the DV case

• Fault of a hose or incorrect part engagement in the product

• Check for any leakage on the base, Hose, Valve and Tub connections

• Check the drain motor operation. Replace if it does not operate normally




• Too much foaming

• It is also displayed while foaming is removed.

- When the removal is finished, the normal cycle proceeds. “Sud” or “SUdS” is displayed when too much foaming is detected and “End” is displayed when the removal of the foaming is finished. (This is one of the normal operations. It is an operation for preventing non-sensing faults.)

UE, E4, UB


• Caused by the laundry

• Check the type of laundry

• The laundry load is unbalanced

• Redistribute the load. Washing items such as blanket, pillow or a large towel can cause weight shift during the spin cycle

5E, E2, 5C

Drain Error

• The pump motor impeller is damaged internally

• Wrong voltage (220 V → 110 V) is supplied to the parts

• Part fault

• The drain hose is clogged with foreign material

• Water pump terminal is not connected

• Clean the debris filter
•  Make sure the drainage hose is connected properly

• Clean the water hose mesh filter

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us