Samsung SmartThings Motion sensor isn't reporting or is stuck on or no motion detected

Last Update Date : Jun 27. 2018

If your Samsung SmartThings Motion sensor isn't reporting or is stuck on motion or no motion detected, follow these steps:

1 The sensor may be out of range. Move it closer to the Connect Home, or extend the range of your Zigbee network using repeaters
2 Check that the battery is not drained and is firmly seated within the casing. If the battery level is low, replace it (1 CR-2477)
Samsung SmartThings Motion sensor isn't reporting or is stuck on or no motion detected
3 Delete the sensor

Tap Devices at the bottom center > Select the Three Dots icon at the top right > Edit > Remove the device using the minus sign on the right > Confirm delete

Samsung SmartThings Motion sensor isn't reporting or is stuck on or no motion detected
4 Reset the sensor

a. Tap Add device > Add Device Manually > Motion Sensor > Samsung SmartThings

b. While the Connect Home is searching, hold down the Connect button on the Motion sensor for 5 seconds

c. Release the button when the LED light starts blinking red. The LED should blink green three times when it connects to the Connect Home  

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