Philips Hue Bridge won’t discover

Last Update Date : Apr 04. 2019

If your Philip Hue Bridge won’t discover, follow these steps:

1 Make sure the Hue Bridge is set up and working in the Philips Hue App
2 Make sure the Hue Bridge firmware is up to date
3 Make sure the Hue Bridge is connected to the Connect Home’s network
4 Reboot the hub

a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
5 Remove Philips Hue Bridge from Connect Home and re-add (last resort)

a. Unplug the Hue Bridge’s power cable
b. On Samsung SmartThings home screen, tap Philips Hue Bridge > tap More (3 vertical dots on the top right) > Edit > Delete device
c. To re-add, tap + on the home screen > Add Device > Philips Hue
d. While the Connect Home is searching, power on the Hue Bridge

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