Samsung SmartThings Multipurpose sensor is not connecting

Last Update Date : Jun 27. 2018

If your Multipurpose sensor is not connecting, ensure that SmartThings Hub is installed and follow these steps:

1 Delete the sensor

Tap Devices at the bottom center > Select the Three Dots icon at the top right > Edit > Remove the device using the minus sign on the right > Confirm delete

Samsung SmartThings Multipurpose sensor is not connecting
2 Reset the sensor

a. Tap Add device > Add Device Manually > Multi-functional sensor > Samsung SmartThings

b. While the Connect Home is searching, hold down the Connect button on the Multipurpose Sensor for 5 seconds

c. Release the button when the LED light starts blinking red. The LED should blink green three times when it connects to the Hub

3 How far away is the sensor from the Connect Home?

a. Bring the sensor within 10-feet (3-meters) of the Connect Home and try the reset and repeat the steps detailed in Setup. Confirm the sensor is working

b. Move the to the final location and confirm it continues operating  

4 Confirm the LED is blinking

a. Check that the LED on the sensor is lighting to ensure battery is not drained and is firmly seated within the casing. Replace battery if necessary (1 CR-2450)

5 Check that the sensor did not pair in the background or pairs silently

a. To check, go the device list in the app: My Devices. Look for a device with the generic name Multipurpose Sensor

6 Reboot the Hub

a. Reboot the Connect Home from Samsung SmartThings, My Devices > Tap your Connect Home device > Tap the picture of your Connect Home > Reboot Device  

b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds and plug it back in. Wait until the Hub LED is solid green and try connecting again

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