Samsung SmartThings Outlet won't connect

Last Update date : Oct 08. 2020

If after initial setup and your Samsung SmartThings Outlet won't connect, ensure that SmartThings Hub is installed and follow these steps:

1 Delete the sensor

On Samsung SmartThings home screen, tap Outlets > tap More (3 vertical dots on the top right) > Edit > Delete device
2 Reset the Outlet

a. Unplug the outlet
b. To re-add Outlets, tap + on the home screen > Add Device > SmartThings > Outlets
c. Hold the button down on the outlet while you plug it in
d. Once the LED on the outlet starts blinking, immediately let go of the button
e. Turn the outlet on and off until it connects. (This is an extra step beyond the regular reset process that can sometimes help with a stubborn outlet)
3 The outlet may be out of range. Move it closer to the Connect Home, or extend the range of your ZigBee network using repeaters
4 Confirm the LED is blinking
5 Leave the outlet unplugged for two minutes to clear out cached memory
6 Plug the outlet into a different wall socket (in the event the current socket has any wiring or connection issues)
7 Reboot the hub

a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
8 If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds

Thank you for your feedback!

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