Philip Hue Bulbs are not responding

Last Update date : Oct 08. 2020

If your Philip Hue Bulbs are not responding, follow these steps:

1 Make sure the Hue bulb is working in the Philips Hue App
2 Reboot the hub

a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
3 Update Hue Bridge’s firmware
4 Remove Hue from Connect Home and re-add (last resort)

a. On Samsung SmartThings home screen, tap Hue > tap More (3 vertical dots on the top right) > Edit > Delete device
b. To re-add Hue, tap + on the home screen > Add Device > Philips Hue

Thank you for your feedback!

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