Samsung SmartThings Outlet is showing the incorrect status

Last Update date : Oct 08. 2020

If your Samsung SmartThings Outlet is showing the incorrect status, follow these steps:

1 Tap Refresh on the device page
2 Toggle the outlet on and off manually and via the mobile app
3 How far away from the Connect Home is the outlet? If you bring it closer and turn the outlet on and off, does it update the status correctly?
4 Remove the Outlet from the Connect Home, reset, and reconnect it

a. On Samsung SmartThings home screen, tap Outlet > tap More (3 vertical dots on the top right) > Edit > Delete device
b. Unplug the outlet
c. To re-add Outlet, tap + on the home screen > Add Device > SmartThings > Outlets
d. Hold the button down on the outlet and plug it in
e. Once the LED on the outlet turns on, immediately let go of the button
f. Let the LED flash 3 times and then turn the outlet on and off until it connects

Thank you for your feedback!

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