Samsung SmartThings Outlet is showing the incorrect status

Last Update Date : Jun 27. 2018

If your Samsung SmartThings Outlet is showing the incorrect status, follow these steps:

1 Tap Refresh on the device page
2 Toggle the outlet on and off manually and via the mobile app
3 How far away from the Connect Home is the outlet? If you bring it closer and turn the outlet on and off, does it update the status correctly?
4 Remove the Outlet from the Connect Home, reset, and reconnect it

a. Tap Devices at the bottom center of Samsung SmartThings

b. Tap the Three Dots icon at the top right > Edit > Remove the device using the minus sign on the right > Confirm Delete

c. Unplug the outlet

d. Tap Add device > Add device manually > Outlets > Samsung SmartThings

e. Hold the button down on the outlet and plug it in

f. Once the LED on the outlet turns on, immediately let go of the button

g. Let the LED flash 3 times and then turn the outlet on and off until it connects

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