Galaxy A15 5G

Samsung UK Reviews Team

We appreciate you taking the time to share your thoughts with us, and we're sorry to hear that you're not completely satisfied with your new A15. Your feedback is invaluable to us as we continuously strive to improve our products. We understand you've experienced some difficulty with the 'Close all' option with apps. Selecting the 'Close all' option is a quick way to close all active apps, however, if you'd like to close just one app, you can swipe through your open apps so that the one you'd like to close is at the front, and then swipe it upwards to close it. Doing this will keep all other apps active. As for the camera opening unexpectedly, we'd like you to check whether the camera is set to quick launch when the Side key is pressed twice. You can check this by heading to Settings > Advanced features > Side button. If you'd like to disable the Double press option completely, toggle the switch OFF. If you'd like further support with your A15, the experts in our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6420ZntsQ ^AP at Samsung Support

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感謝您提供給我們的寶貴意見，希望未來有機會提供符合大多數消費者期待之產品與行銷方案，我們期望能做得更好並讓您的體驗更精彩。

CX

We are disheartened to read that you have been experiencing a series of issues with your Galaxy A15, which involve lag and crashing, with some of its features also not working correctly, Hannah. We are ready to offer you full assistance with revolving any issue you are experiencing with this device, so you can enjoy the awesome experience it can offer. Please reach out to our Support Teams, who will be ready to assist you with this. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

CX

Thank you for your review. We are sorry to read that you are disappointed with you A15 and have run into certain issues. When it comes to transferring data across, we strongly recommend using SmartSwitch. Information on SmartSwitch and how to use it can be found here: https://spr.ly/6420mgwfy SmartSwitch allows you to select exactly what you would like moving over to your new phone. Once the transfer is competed, you should leave your phone for 10-15 minute and allow the phone time to set everything up just like you had it on your old phone. The issue with Google Maps is not an issue caused by the phone, and is an issue from Googles side with the app specifically. They are currently in the process of fixing this issue, however, we recommend reaching out to them directly via the Google Play Store. ^CR at Samsung Support

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us. We are sorry to read that you are having trouble with the performance of your new Galaxy A15. As you have spoken with our team already and started troubleshooting the issue, we recommend you reach out again so we can continue the process and ensure you are getting the very best performance possible. For your convenience, here is a direct link to our contact methods and their operating hours: https://spr.ly/64205tEF8. ^CR at Samsung Support

Samsung UK Reviews Team

We do like to make sure that our smartphones offer familiarity, while also offering plenty of new features to discover and explore, so it's good to see that this made switching to your A15 such a pleasure. If you have your photos backed up in more than place then this may be the case why you received duplicate copies of them. It is good to see that you were able to safely transfer your data, and that nothing was lost in the process. Everything else you use the phone for will prove to be just as easy, and the camera will provide even more eye-catching snaps. ^DB at Samsung Support

Samsung

Thanks for taking the time to leave a review of your Galaxy A15. We're glad to hear you are enjoying using the phone but sad to hear you are experiencing some lag and having issues with the microphone. We would recommend clearing the cache of the TikTok app by going to Settings > Apps > TikTok > Storage > Clear cache. For the microphone, here are some steps from our partners in Ireland to try to fix this issue: https://www.samsung.com/ie/support/mobile-devices/how-to-troubleshoot-the-microphone-of-your-galaxy-phone-when-it-does-not-recognise-a-voice-well If these steps do not work, please get in touch so that we can assist further. You can find our operating times and contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

Samsung UK Reviews Team

What a pleasure it is to read how blown away you are with your new Galaxy A15! The super gorgeous and crystal clear display and well-designed build of this smartphone are sure to turn a few heads! Thanks for the five stars! ^CR at Samsung Support

CX

We are disappointed to see you are facing issues with your A15. Weighing only at 200g and sleek design, this will provide lightweight feels for years to come! You can find the useful User Guide on our website via this link: https://downloadcenter.samsung.com/content/UM/202505/20250521143609950/SM-A256_A15X_UG_EU_15_Eng_Rev.1.0_250425.pdf Our helpful Support Teams are on hand to help with any issues you are having. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsung UK Reviews Team

Thank you for taking the time to share you feedback with us. We are very sorry to read that you are unhappy with your Galaxy A15. Slow processing power and an unresponsive display is certainly not usual behaviour for this smartphone, so we are keen to resolve this issue with you as quickly as possible. To get started, we recommend that you use our very handy device optimisation guide, which provide a selection of tips and tricks to improve over all performance. These can all be found here: https://spr.ly/64225wvHu. Increasing the sensitivity of the touch screen may be as simple as enabling the Touch Sensitivity settings. To do this, go to Settings > Display > Touch Sensitivity. Should enabling this feature not result in an improvement, it is also a good idea to test the hardware of the display. You can use the Phone Diagnostics tool within the Samsung Members app to do this. A step-by-step guide on how to do this can be found here: https://spr.ly/64285wvHn After following the above guidance, is a fault is found, or you need any further support at all, please do not hesitate to reach out to our experts, who, with a plethora of knowledge, will ensure that your new phone is working perfectly. You can find all our contact methods and their operating hours here: https://spr.ly/64205wvHk ^CR at Samsung Support

CX

Thanks for your Galaxy A15 review! We are absolutely delighted to see how pleased you are with the performance of your new smartphone! With user-friendly software, access to all your favourite apps, strong connectivity and a crisp, 120Hz display, it's no wonder you're so impressed! ^CR at Samsung Support

CX

Thank you for bringing this to our attention. Android Auto should be working perfectly on your new A15 5G, therefore, we recommend following the advice provided within this link: https://spr.ly/6425SWeIN If continue to have trouble with Android Auto, please get in touch with our Technical Support Team directly, who will be happy to provide further assistance. You can find all our contact methods and their operating hours here: https://spr.ly/6426SWeI4 ^CR at Samsung Support

Samsung

Thanks for taking the time to leave a review of your Galaxy A15. We're sorry to hear that the phone is not performing as you expected. Here are some steps on how to speed up the phone: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up If this does not work, please get in touch so that we can assist further. You can find our operating times and contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

Samsung UK Reviews Team

We appreciate you taking the time to share your experience with the A15, Tom. We're sorry to hear about the issue you encountered with your phone freezing and subsequent SIM issue. We understand the importance of a reliable smartphone experience, so this isn't the performance we'd expect. We recommend regularly checking your software is fully updated to ensure the smoothest, most reliable operation, as updates are released to improve the stability of your phone. You can check for updates by heading to Settings > Software update > Download and install. We're pleased to hear the issue resolved itself, but if you ever need assistance in the future, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6429gHzVZ ^AP at Samsung Support

Samsung UK Reviews Team

We are thrilled to read that you started making the most of the flawless operation and powerful connectivity of your amazing Galaxy A15 from day one, Mark! As you mentioned, this fantastic phone is packed with a series of smart features and settings, specifically aimed at making your experience with it as easy and smart as possible. You will be able to enjoy all the applications you love like a pro in full security thanks to the fingerprint sensor, and always up to speed with 5G! ^CL at Samsung Support

Samsung UK Reviews Team

We appreciate you taking the time to share your experience with the A15, JB. While we're pleased to see you're enjoying the camera and display quality and have found the setup and app functionality seamless, we're sorry to hear you've encountered issues that have detracted from your experience. We want the upgrade experience to be exciting and to exceed your time with the A12, and we regret this hasn't been the case so far. Regarding the battery, our phones are built with AI batteries that are designed to learn your usage patterns and optimise battery life based on your performance. During this learning period, it's normal for your battery to be shorter than expected but will improve significantly after a week or so of consistent usage. Battery life will also vary from user to user as everyone uses their phone in different ways, and using higher powered apps such as those used for streaming for extended periods of time will cause your battery to deplete faster. We have an excellent guide on our website that provides tips and tricks you can use to get the most out of your battery, you can view this here: https://spr.ly/64229RVuM As for the issues you've experienced with signal, we recommend referring to this guide on our website for support: https://spr.ly/64239RVu3 We also have an excellent guide that contains useful steps you can follow to resolve any issues you may experience with Wi-Fi here on our Samsung Ireland website: https://spr.ly/64249RVuO If you need further assistance with your phone, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64259RVuP ^AP at Samsung Support

CX

We're sorry to see that your A15 5G refreshing apps has impacted your enjoyment of it, Mikey. Apps can refresh when opened, to re-establish the connection and update the content within. We understand that this can be frustrating, but in some cases, it is necessary. If you find that this is a consistent issue when using apps, please reach out to our Support Teams, who will look into this for you. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to ensure you can enjoy it. ^SK at Samsung Support

CX

We are pleased to read that you found in the Galaxy A15 a solid upgrade from your previous smartphone from a different manufacturer, Andy! It is great that you are particularly happy with its enhanced connectivity and flawless 5G performance. Additionally, we are glad that you are making the most of the features from the in-built Galaxy Wearable app to upgrade your experience with your Galaxy smartwatch to the next level. If you have any questions about how to make the most of your phone, please also don't hesitate to speak to our friendly Support Teams. You can find our full contact details and opening times here: https://spr.ly/6426Ur4QK ^CL at Samsung Support

CX

Thank you for your feedback, although we do regret seeing that you have not been getting the levels you'd be expecting from your A15, and that it has yet to be corrected. We're also sorry to see that you're having other issues that are lowering your enjoyment of your phone, so we're happy to take on board your feedback for going forward so that we can keep on improving everything that we release. ^DB at Samsung Support

Samsung UK Reviews Team

Thank you for your review! We are delighted to see that you are enjoying the familiar Android software and 5G connectivity of your new Galaxy A15! We are sorry however to read that you are having trouble setting up your hearing aid connection. This should certainly not be an issue, so we would like to speak with you directly and ensure this is resolved as quickly as possible. Please get in touch with our Technical Support Team directly. Who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/642493Ou2. ^CR at Samsung Support

Samsung UK Reviews Team

Thank you for your review. There is certainly no reason your A15 should not be performing all the features of your A13 and more. Please get in touch with our Technical Support Team directly, so we can discuss the audio issue you are experiencing in more detail. You can find all our contact methods and their operating hours here: https://spr.ly/6426epdCI. ^CR at Samsung Support

Samsung UK Reviews Team

Thank you for sharing your excellent experience with the A15, Joseph! We're thrilled to see you've been wowed by the incredible battery and speedy performance, as well as the seamless and stable Bluetooth connections! We are however sorry to read you've encountered an issue with mobile data. We recommend taking a look at this guide that contains steps you can follow to resolve mobile data issues: https://spr.ly/6426gHftC If you need further assistance, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6422gHfQE ^AP at Samsung Support

Samsung UK Reviews Team

Thank you for taking the time to share with us this review about your experience with the Galaxy A15. We are sorry to read that your new device is not quite meeting your expectations because you wished for the battery to last longer, and for the camera quality to be better. We would like to reassure you that this powerful phone boasts a large 5000mAh battery that keeps you powered for as long as you need. Please also don't hesitate to follow the steps on this link, which will help you optimise its performance for an even more impressive experience: https://spr.ly/6428iQJpI On this other link instead, you can find another useful guide about how to take the perfect shot every time, no matter the subject you wish to capture: https://spr.ly/6420iQJp0 If you need more help with making the most of your device, please also don't hesitate to contact our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6421iQJpF ^CL at Samsung Support

CX

Thank you for taking the time to share your feedback with us, Will. We are delighted to see that you are enjoying the camera, Samsung Keyboard and wide range of customisable settings on your new phone, however, we are sorry that you are finding it a little on the heavy side, and are yet to discover all the wonderful features/settings and their benefits. If you would like some guidance on how to utilise the settings and features, to ensure better performance and get the most functionality, please don't hesitate to contact our Technical Support Team directly, who will be happy to share their extensive knowledge with you. You can find all our contact methods and their operating hours here: https://spr.ly/6422q8Bzr ^CR at Samsung Support

Samsung UK Reviews Team

Thank you for bringing this to our attention. We are sorry to read that you Galaxy A15 is performing slower than usual. This is certainly not what we expect to hear, and we're keen to get this resolved as quickly as possible. To start, we recommend utilising the tips and tricks provided in this very handy optimisation guide: https://spr.ly/6427iRrqz. After following this guide, if you do not see any improvements, please don't hesitate to contact our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6428iRrqM. ^CR at Samsung Support

Samsung UK Reviews Team

Thank you for your feedback, although we regret seeing that your A15 is not exceeding the overall quality of your A12, as it was certainly designed to do so. If you are experiencing latency issues then we'd recommend speaking to our Customer Support team, so that they can go look into this with you, and get your phone performing flawlessly. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/64215EdrB ^DB at Samsung Support

CX

Thank you for taking time to review your A15! We are sorry to see you are facing issues with the performance. Here is a guide to help you speed up your phone: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CX

We are sorry to read that the Galaxy A15 is not quite meeting your expectations as the screen is not as responsive as expected. Additionally, we appreciate that you are not finding it easy to take screenshots with your device, and that you wished the predictive text function to be more useful. We recommend removing any third-party screen protectors from your device, which can affect the response time negatively. Please also enable this option, which will ensure the sensitivity of your phone is increased: Settings > Display > Enable the option "Touch sensitivity". Please also follow the steps on this link to keep your device always optimised for the best performance: https://spr.ly/6429qneOF On this other link instead is a comprehensive guide about how to improve and customise the predictive text settings of your device for the best experience that matches your needs and preferences: https://spr.ly/6420qneO2 Finally, on this other link, you can find an easy step-by-step guide about how to take a screenshot correctly every time: https://spr.ly/6421qneON If you need more help with making the most of your Galaxy A15, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6422qneO4 ^CL at Samsung Support

CX

We're pleased to see how much you are loving the speedy performance of your A15 5G, along with the battery life and features! However, it's a shame to see that the design of the side buttons have impacted your enjoyment of this wonderful device. While we made this design with usability in mind, we understand that everyone has their own preferences when it comes to phones. We will take your feedback onboard to inform the continuous improvement of our devices. In the meantime, we're sure that with further use, your love for this brilliant phone will continue to grow. ^SK at Samsung Support

Samsung UK Reviews Team

We are sorry to read that, although you have noticed the battery of this device charges very fast, you are not happy with the Galaxy A15 overall because not all your data has been transferred to it, because you have noticed adverts appearing on the screen, and because you wished for the Radio app to be available. We appreciate the importance of having a device that meets your daily needs and requirements, and we are ready to assist you with this, Nought. Please follow this link, from our colleagues abroad, where you can find a useful guide with great steps to stop any third-party adverts or pop-ups from appearing on the screen: https://spr.ly/6422c0qMk. On this other link, you can find a comprehensive guide about the different ways you can back up and restore your data onto the new phone, as well as how to do this correctly depending on the method you choose: https://spr.ly/6423c0qMt Finally, although this device doesn't come with an in-built FM Radio, you can download a third-party app to listen to your favourite broadcasts directly from Google Play Store. If you need more assistance with making the most of your phone, please also don't hesitate to speak to our friendly Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6424c0qMQ ^CL at Samsung Support

CX

We are thrilled to see that your A15 is the best phone you have ever had! With the exceptional 5,000 mAh battery and stunning 50MP camera, we can see why! We have taken your viewing experience to a whole new level thanks to the incredible 6.5" Super AMOLED display and 90Hz refresh rate! In terms of the ringtone, if the old ringtone was downloaded onto your old phone, you can do that again on your A15. We have a great guide to help with that: https://spr.ly/6427tuEtF You can always speak to our helpful Technical Support Team who will be happy to answer any questions you have to make the most out of your stunning phone. You can find their contact details and opening hours here: https://spr.ly/6428tuEt2 ^LB at Samsung Support

CX

We regret seeing that you had some bad luck with your previous smartphone, although we're happy to see that it's delivering the performance that you were looking for. We're happy to take on board your comments regarding the design, so we can keep on providing our customers with everything that they'd want. ^DB at Samsung Support

Samsung UK Reviews Team

Thank you for taking the time to share feedback on the A15. While we're pleased to see you've been impressed by the battery life, we're sorry to hear you've missed using certain functionalities that you enjoyed on a different device. There's a feature on our phones that illuminates the edge of the screen when a notification is received. You can activate this by heading to Settings > Notifications > Notification pop-up style > Brief > Edge lighting style > Choose your desired effect, colour and advanced settings. Adding a Clock widget to your Home screen allows you to access the Clock app with a tap, so you can quickly utilise the alarm, timer and stopwatch features. To add a widget to your Home screen, long-press an area of empty space > Tap Widgets at the bottom of your screen > Choose your preferred clock widget > Drag it to your desired area and size. You'll now be able to access the Clock app by tapping the widget. If you need further assistance with your phone, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6425w9iiz ^AP at Samsung Support

Samsung UK Reviews Team

Thank you for sharing your fantastic experience with the A15! We're thrilled to see you've been wowed by the long-lasting battery and that it has met all of your smartphone needs! We know this excellent phone will continue to impress you! ^AP at Samsung Support

Samsung UK Reviews Team

We're pleased to see that you are a fan of your A15, Chris, and do assure you that we stopped including chargers with our smartphones due to significant customer feedback to do so. Many of our customers stated that it was no longer necessary due to all our smartphones making use of the same sized charger, so they could use their old charger with their new phone. It was stated that this would mean that they would not have an abundance of chargers in their home, and producing less would be better for the environment. ^DB at Samsung Support

Samsung UK Reviews Team

Thank you for letting us know how easy you found it transferring all your data from your previous phone! With such a speedy set-up, you can be enjoying all the A15s wonderful features in minutes! Enjoy! ^CR at Samsung Support

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us. We are sorry to see that you are unhappy with the camera of your Galaxy A15! We are keen to discuss this with you in more detail and ensure your camera is working perfectly. Please get in touch with our Technical Support Team who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6425eQ6mh. ^CR at Samsung Support

CX

Thank you for taking the time to share with us this review about your experience with the Galaxy A15, George. While we are pleased to read that you are happy with the camera and performance of this phone when on calls and when you are connected to the internet, we also appreciate that you have been struggling to use your hearing aids with it. We would like to reassure you that Bluetooth is built in this device, which can be used to connect it to your hearing aids, if they are compatible and supported. You can find more information about how to connect them to your Galaxy A15 by following the guide available on this link: https://spr.ly/6425vAJHW If you continue experiencing issues after you followed the steps on the link above, we recommend contacting the manufacturer to ensure that your hearing aids are compatible with this model or if a specific application is needed for them to work correctly. ^CL at Samsung Support

CX

Thank you so much for your A15 review, Noel! We are delighted to see how happy you are with your new smartphone, especially thanks to our user-friendly OneUI that allows you to navigate through all the wonderful features with ease! With so many features, it may take time to discover them all, but we know you're going to have so much fun doing so! ^CR at Samsung Support

Samsung UK Reviews Team

It's great to see that you're a long-time fan of our Galaxy, and loving the vast majority of your A15. We regret seeing that you've not found the fingerprint scanner to be as accurate as what you've previously experienced, so we're happy to take on board your feedback. ^DB at Samsung Support

Samsung UK Reviews Team

We are sorry to read that you are not happy with your Galaxy A15 because you have been experiencing lagging and freezing when using it with your camera, apps and when interacting with the display. We are ready to offer you full support with this, while ensuring you can make the most of the great performance this phone is capable of. Please follow these two links, the second shared by our colleagues abroad, where you will find two comprehensive guides with troubleshooting steps, that will help you fix any issue that might be causing your device to lag, while also keeping it fully optimised: https://spr.ly/64235Ixql - https://spr.ly/64245Ixqm From the second link, simply click on 'No, I need more help', to view the rest of the guide. If you need more assistance with this, our colleagues are also ready to assist you further. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/64255IxqW ^CL at Samsung Support

CX

We are disappointed to see your A15 is not functioning to its full capabilities. We would love you to be able to enjoy this stunning device from the exceptional 5,000 mAh battery to the incredible 50MP camera! We'd recommend getting in touch with our Technical Support Team who will be on hand to get any issues resolved and get you up and running. You can find their contact details and opening hours here: https://spr.ly/6425tBmXx ^LB at Samsung Support

Samsung UK Reviews Team

Thank you for letting us know why you love your new A15, Zani! We are delighted to read that the robust design, crisp camera, beautiful display and powerful battery have given you that five-star feeling! Plus, with such a user-friendly interface, you can navigate the features with ease! ^CR at Samsung Support

CX

Thank you for your review, Sue! We are thrilled to see that you are loving your new A15 after upgrading from the A10! The powerful processor will ensure that your new phone can keep up with all your needs! It's also fab to know how much you are enjoying the incredible camera quality. When it comes to the call issue you have raised, we would like to get more detail on what happens when you try to answer a call. Once we know more, we are certain we can provide you with an effective solution. Please get in touch with our Technical Support Team directly. You can find our contact methods and operating hours here: https://spr.ly/6420lGzDp. ^CR at Samsung Support

CX

Thanks for taking the time to leave a review of your Galaxy A15. We're sorry to hear you are having issues with android auto and your hearing aids, lets look into this. For android auto we would recommend following the steps in this guide to try resolve this issue: https://www.samsung.com/uk/support/mobile-devices/i-am-having-difficulty-connecting-to-or-using-android-auto For your hearing aids we would recommend trying this guide: https://www.samsung.com/uk/support/mobile-devices/how-to-use-hearing-aids-with-samsung-galaxy-devices If this does not work, please get in touch, and we'll be happy to assist you further with getting these issues resolved. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

Samsung UK Reviews Team

It's fantastic to see that you love so many of our ranges as much as you do, and that your A15 can be counted amongst the list of our devices that are providing you with everything that you want. Its compact design makes it easy to carry around with you, but we've ensured to pack plenty of intelligent and powerful features into it. The pro-grade camera will capture all of your life's moments in the most glorious detail, and it will help you keep connect to your world wherever you are. ^DB at Samsung Support

Samsung UK Reviews Team

We are disheartened to read that you have been experiencing an issue with the performance of your Galaxy A15 being slower than it should be, Matt. We appreciate the importance of having a device that keeps you up to speed with all your daily tasks and needs, and we are ready to help you make the most of it. Please follow these two links, the second shared by our colleagues in the US, where you can find a comprehensive guide about how to keep your device always fully optimised for a smooth performance: https://spr.ly/6420bjEKr - https://spr.ly/6421bjEKW If you continue experiencing latency after you have followed the steps from the links above, please don't hesitate to contact our Support Teams, who will be ready to offer you full support with this. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6425bjEKS ^CL at Samsung Support

CX

Thank you for bringing this to our attention. We are very sorry to read that you are having trouble with the speed and performance of your new Galaxy A15. When it come to the processing power of your phone, there are a number of things you can do to optimise the performance. Please follow the steps provided in this link: https://spr.ly/6423odVWx. If the issue persists, please get in touch with our Technical Support Team directly, who will ensure your new phone is working perfectly. You can find all our contact methods and their operating hours here: https://spr.ly/6426odVoK. ^CR at Samsung Support

CX

We are sorry to read that you are not finding your Galaxy A15 very easy to use because you can see two Home Screens, and because you are finding it hard to navigate the phone and move your apps on the screen. We would like to look into this a bit more in detail, so we can offer you the best support with making the most of this incredible device and its smart interface. Please don't hesitate to speak to our friendly and knowledgeable colleagues, who will be ready to help. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6421Yueol ^CL at Samsung Support

CX

Thank you for taking the time to share your feedback with us. We are very sorry to read that you are disappointed with the performance of your new Galaxy A15. When it comes the speed and responsiveness of your phone, this can be effected by a number of things, therefore, we recommend following the advice within this very handy optimisation guide: https://spr.ly/6424qcf0I 5G is most certainly faster than 4G connectivity, however, the available of a strong signal will depend on the coverage in your area. Your network provider may be able to provide detailed information on this. In the mean, time, if you would prefer to have your phone use 4G only, instead of a weaker 5G signal, you can change the settings within you phone to do so. Go to Settings > Connections > Mobile Network > Network Mode > Select '4G/3G/2G (auto connect)'. If you would like additional support on either of the above, please do not hesitate to contact our Technical Support Team directly, who will be happy to provide assistance. You can find all our contact methods and their operating hours here: https://spr.ly/6425qcf0L ^CR at Samsung Support

Samsung UK Reviews Team

We appreciate you taking the time to share your experience with the A15, Nick. We're sorry to learn you encountered difficulty connecting your phone to your car after investing time in troubleshooting. We understand the importance of being able to connect to all your devices with ease, and we'd like to further investigate the issue you've experienced. We recommend reaching out to our Support Teams, who will run through guidance and troubleshooting to help resolve the issue. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6427bGm7b ^AP at Samsung Support

CX

Thank you for taking time to review your A15! From the striking 6.5" Super AMOLED display to the massive 5,000 mAh battery, you will never be disappointed! Here is a great guide to enable you to resolve this: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/ We know you can get hours of fun thanks to the huge 5,000 mAh battery, and here are some tips to help you make the most out of it: https://www.samsung.com/uk/support/mobile-devices/tips-to-make-the-most-out-of-your-galaxy-phones-battery/ If you need any further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CX

Thank you for your review. We are pleased to see those four shining stars, however, we are keen to ensure your phone is working at its best! For the best performance possible, we recommend following this handy optimisation guide: https://spr.ly/6421vCBXW However, if you would like to discuss anything with us directly, please don't hesitate to contact our Technical Support Team, who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/6423vCBXU ^CR at Samsung Support

CX

We're over the moon that the Galaxy A15 is the perfect phone for you, Alex! The stunning 6.5-inch Super AMOLED display is indeed stunning and easy to see more of what you love! The massive 5,000mAh battery also means your phone will last longer before it needs charging, which is also superfast! With regard to your connectivity, our colleagues would love to look into this for you. They can be reached through the following link: https://spr.ly/6423oqNAL Thank you for the phenomenal five stars! ^CH Samsung Support

Samsung UK Reviews Team

Thank you for your glowing review, Simon! We're overjoyed to see you're loving the upgrade from your A12 to your new A15, and that the speedy performance has wowed you! It's also excellent to see you're enjoying the biometrics functionality, which allows you to keep your information secure and unlock your phone with the click of a finger (excuse the pun)! We appreciate your loyalty, thank you for choosing us again! ^AP at Samsung Support

CX

It's great to see that your A15 is exceeding your expectations with the quality that it can provide, particularly with the screen, and you're finding whole new ways you can set it up in ways that best suit your needs. If you are having some issues with the battery then we recommend following this link, where you'll find some handy tips for how to get the most out of every charge: https://spr.ly/6426Yujk8 ^DB at Samsung Support