How do I set up my new smartphone?
Please note: If your new phone is second-hand, the previous owner will need to remove their Google account prior to any factory reset. Google Device Protect is a safeguard which prevents others from resetting and using the phone if it is lost or stolen. Depending on who you bought it from and your network, there may be a region or network lock on it.
Please note: The location of the SIM and SD card differs by device. The most recent models have a combined SIM and SD slot at the top of the device. You should be able to find the location of the slot by viewing the sides of your smartphone and looking for the slot.
Please note: In order to transfer data, the Smart Switch app must be downloaded on both devices. If you decide to switch wirelessly, both devices must be connected to the same Wi-Fi network.
Please note: Once your phone set-up is finalised, it is highly recommended to activate "Remote unlock" to store your PIN, Pattern or Password securely to allow you to unlock your phone in case you forget your unlock method. It also allows you to control a lost phone remotely, even when it's locked. To activate "Remote unlock", go to Settings > Biometrics and security > Find My Mobile > Remote unlock.
Thank you for your feedback!
Please answer all questions.