Case Study
Halfords
An agile Android addition to every team
Halfords enlisted Samsung to drive change in a digitalised world with their ecosystem of mobile devices, security, solutions and support.
This has helped unite colleagues, streamline processes, set new heights for customer experience, and strive to work wonders.
Customer needs
Helping Halfords make digital moved to work wonders
halfords
Industry: Transport
Region: UK
Samsung Products: Galaxy XCover Pro
As the world adapts to the changes in the aftermath of the pandemic, many businesses need to implement strategies and grasp an up-to-date understanding of customer needs in order to evolve.
Halfords did just that, using connected ID as a partner to make experiences more contactless. With that said, Halfords needed a device that can support the app and broader solutions, enhance instore technology, and provide a digital handshake to their customers. That’s why they partnered with Samsung.
That’s why they partnered with Samsung.
Solution
Simplifying and streamlining workflows
Halfords needed a solution that gave staff the tools to do their best. It was that simple. Putting the right resources in place so they could meet customer needs, and give the specialised support they are trained in was integral to improving the customer journey.
Working with Samsung to implement this change, Halfords tested Galaxy XCover technology in five stores, with the scope to provide 750 XCover Pro devices with Knox Manage (A web console that allows IT admins to configure, monitor, and manage devices, deploy updates, as well as manage certificates and licences) and 100 charging cradles. This now means that Halfords will have devices on hand to carry out key tasks, simplify processes and streamline their workflows.
Making the digital switch
Transforming into a digitally driven business gave halfords the ability to meet the shifting needs, but they required the support from Samsung to do so. Syncing with the Halfords business model, Samsung XCover devices take away inefficient paper-based systems, cutting out errors and transferring them to a digitised workflow.
One area where the new devices simplified their business communication was done at the push of XCover Key, where Halfords staff can now get in touch with one another more quickly than ever.
Robust to work wonders
Built for frontline workers, Samsung XCover devices are durable for both indoors and outdoors, providing Halfords with a comfortable operation of working so they can stay ahead of the job in hand. Halfords utilised the long-lasting battery life of their devices, staying focussed on their tasks for a long time without distraction or battery loss.
Samsung Knox added another layer of security to Halfords - protecting their devices from the minute they are turned on. Managing to defend the most sensitive information from malware and malicious threats. This could include customer information, so it is integral to implement a more secure way of working.
Technology highlights:
• XCover Key - essential, rugged convenience to meet your business needs
• IP68 - durable for where your work takes you
• Samsung Knox - protect what matters to you
• Long-lasting battery life - power through the workday
“Samsung technology allowed us to visually display a lot to customers through screens. From a device point of view, we can put devices in the hands of our colleagues and give them the information they need to provide the right information and assurance back to customers throughout that journey.”
Neil Holden, CIO of Halfords
Result
Giving you the devices to start to work wonders
Looking at the implementation of devices, Halfords are set up for the future to work wonders. Connecting experiences between colleagues and customers, Samsung technology provided the base layer for a digital transformation, enhancing customer experience and making workflows more efficient along the way.
Samsung specialists have offered faster responses and technical support across all products - from mobile and professional display to appliances, computing, and the Samsung software platform that powers all products.
There are around 8,000 additional rugged XCover devices and Samsung Android tablets to be enrolled throughout Halfords. With the organisation setting up a Halfords Fusion store, creating a future vision of displays, tablets and mobiles from Samsung, helping communicate by providing real time updates with customers whilst they wait.
Samsung worked with Halfords throughout the whole implementation process, assisting the team and providing the best expert support required.
