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Downloads & ManualsExpand

Quick Guide

43.96 MB, pdf, ENGLISH

28 May, 2013

Other Manuals

  • User Manual

    37.99 MB, pdf, ENGLISH

    30 Apr, 2013

    Safety Guide

    0.01MB, pdf, KOREAN, ENGLISH, CROATIAN, CZECH, DANISH, DUTCH, ESTONIAN, FINNISH, FRENCH, GERMAN, GREEK, ITALIAN, LATVIAN, LITHUANIAN, MACEDONIAN, NORWEGIAN, POLISH, PORTUGUESE, ROMANIAN, RUSSIAN, SPANISH, SWEDISH

    30 Apr, 2013

Software

tech specs

  • OS
    Android
  • Display
    5"
  • Camera
    CMOS, 13MP
  • 4G
    LTE Cat 3 (800 / 850 / 900 / 1800 / 2100 / 2600MHz) * Dependent on market

Network/Bearer and Wireless Connectivity

  • Infra
    LTE 4G
  • 2G
    EDGE / GPRS (850 / 900 / 1800 / 1900MHz)
  • 4G
    LTE Cat 3 (800 / 850 / 900 / 1800 / 2100 / 2600MHz) * Dependent on market
  • 3G
    HSPA+ (850 / 900 / 1900 / 2100MHz)
  • Wi-Fi
    802.11a/b/g/n/ac
  • Wi-Fi Direct
    Yes
  • Bluetooth Profiles
    BT 4.0 (PBAP, A2DP, AVRCP, HFP, HSP, OPP, SAP, HID, PAN, DI, MAP)
  • NFC
    Yes
  • Connectivity Support
    DLNA, MHL 2.0
  • PC Sync.
    KIES, KIES Air

OS

  • OS
    Android

SHOW MORE SPECS

Display

  • Technology
    FHD sAMOLED
  • Colour Depth
    16M
  • Size
    5"
  • Resolution
    1920 x 1080

Chipset

  • CPU Type
    Quad
  • CPU Speed
    1.9GHz

Memory

  • Memory
    16GB (User memory approximately 9GB)**

Camera

  • Camera Resolution(Rear)
    CMOS, 13MP
  • Camera Resolution(Front)
    CMOS, 2MP
  • Flash
    Power LED (1EA)
  • Auto Focus
    Yes

Sensors

  • Sensors
    Accelerometer, Geomagnetic, Gyro, RGB light, Barometer, Proximity, Gesture, Temperature & Humid

Physical Specification

  • Dimension (HxWxD)
    136.6 x 69.8 x 7.9mm
  • Weight
    130g

Colour

  • Colour
    White Frost / Black Mist

Connectors

  • USB
    USB 2.0
  • Earjack
    3.5mm
  • External Memory Slot
    MicroSD Slot (up to 64GB)***
  • SIM Support
    Micro SIM (3FF)
  • Connector
    Micro USB (5V, 2A)
  • MHL
    Yes

Battery

  • Standard Battery
    2600mAh
  • Internet Usage Time(3G)
    Up to 8 Hrs
  • Internet Usage Time(LTE)
    Up to 8 Hrs
  • Internet Usage Time(WI-FI)
    Up to 10 Hrs
  • Video Playback Time
    Up to 11 Hrs
  • Audio Playback Time
    Up to 62 Hrs
  • Talk Time(W-CDMA)
    Up to 17 Hrs
  • Standby Time(W-CDMA)
    Up to 370 Hrs
  • Standby Time(LTE)
    Up to 320 Hrs

Location

  • Location
    AGPS, GLONASS

Services and Applications

  • Samsung Apps
    Yes
  • Music Hub
    Yes
  • Readers Hub
    Yes
  • Game Hub
    Yes
  • ChatON, mFluent IM
    ChatON
  • ActiveSync
    Yes

Audio and Video

  • Video Format
    MPEG4, H.263, H.264, DivX, DivX3.11, VC-1, VP8, WMV7 / 8, Sorenson Spark, HEVC
  • Video Resolution
    Full HD (1080p) Video Playback
  • Video Frame rate
    30fps
  • Audio Format
    MP3, AAC, AAC+, eAAC+, AMR-NB / WB, OGG, FLAC, AC-3, apt-X (Bluetooth)

Ask the Community

Browse questions and answers, answer one yourself, or 

search
  •  4 months ago

    Hi, after updating my UK Galaxy S4 (I9505) to KitKat 4.4.2, I am no longer able to connect to Glonass satellites. My phone can detect them and locate them but does not appear to connect/make use of them. As you can see in the attached screen shot, this is a quick test using a GPS test app that shows a normal satellite connected but a Glonass satellite detected but won't connect. I am aware of other users facing the same issue. Can you advise if this is a known fault or issue?

    Describe the issue

    Answers

    h4harris 3 months ago

    on android 4.4.2, same application with same version is showing GLONASS FIX on HTC ONE, Note 3 and even on S4 GT i9500 but not on my S4 LTE i9505 Ireland version

    Describe the issue

    h4harris 4 months ago

    Same is the case with my S4 LTE (Ireland-vodaphone ver) After updating from Android 4.3 (XXUEMJ7) to Android 4.4.2 (XXUFNB8) via samsung KIES my S4 wont acquire valid GLONASS fix, the satellites are shown but not used ... i have done master master reset as suggested by samsung support UK but no luck ... :(

    Describe the issue

    h4harris 4 months ago

    Same is the case with my S4 LTE (Ireland-vodaphone ver) After updating from Android 4.3 (XXUEMJ7) to Android 4.4.2 (XXUFNB8) via samsung KIES my S4 wont acquire valid GLONASS fix, the satellites are shown but not used ... i have done master master reset as suggested by samsung support UK but no luck ... :(

    Describe the issue

     4 months ago

    Hi it's not a problem with the app, the phone's GPS is not connecting to Glonass satellites. The app is simply showing that this the case.

    Describe the issue

    Samsung E-Support 4 months ago

    Hi, Please kindly note that as this is a third party app we cannot advise on it. We recommend you contact the app developer for further assistance. Thanks.

    Describe the issue

  • hussnain 1 years ago

    Describe the issue

    Answers

    mashimagom 5 months ago

    Hi Hussnain, Please follow the link for full specifications for the S4 in the UK; http://www.samsung.com/uk/consumer/... Thanks.

    Describe the issue

    peter 1 years ago

    quad

    Describe the issue

    Samsung E-Support 1 years ago

    Hi Hussnain, Please follow the link for full specifications for the S4 in the UK; http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-I9505ZWABTU-spec Thanks.

    Describe the issue

  •  1 years ago

    No Matter if my Phone is in my pocket or on the table it will just turn its self off and not come back on. I have to hold the power button for at least 10 seconds to power the phone back on and it can do this around 3 or 4 times a day. On one occasion it did it around 13 times in one day.

    Describe the issue

    Answers

    Adeola 6 days ago

    I have this problem with my phone and I have tried what the samsung support said about updates and resetting but nothing has worked. Next step is to change the battery but since my phone is still under warranty, will samsung be sending me a new battery?

    Describe the issue

    stolagt 3 months ago

    Check that the battery has not blown. This is a known fault and Samsung will replace faulty batteries.

    Describe the issue

    Samsung E-Support 1 years ago

    Hi, Can you check to see if a software update is available for your device either by connecting to Samsung Kies or by going to Settings > More > About device > Software update (Network dependent). If no update is available then reset the device by going to Settings > Accounts > Back up and reset > Factory data reset. Prior to resetting, please ensure you have backed up all data via Samsung Kies. Thanks

    Describe the issue

  • 2 Answers

    sd card wont mount

     1 years ago

    installed a samsung micro sd card 32gb and it won't mount ?

    Describe the issue

    Answers

    seoyeon song 4 months ago

    Can you please contact our Mobile Support team on 0330 7267864 (option 3/option 2)to allow us to carry out some troubleshooting exericses.

    Describe the issue

    Samsung E-Support 1 years ago

    Hi, Can you please contact our Mobile Support team on 0330 7267864 (option 3/option 2)to allow us to carry out some troubleshooting exericses. Thanks.

    Describe the issue

  • 2 Answers

    Galaxy S4 32gb?

    Valentine 1 years ago

    Is there any plan to release the 32gb version in the UK soon? 16gb is not enough for me. I have waited as I do want the S4, but I guess I will soon have to look at an alternative phone.

    Describe the issue

    Answers

    Mikey 1 years ago

    The 16Gb S4 has just over 8Gb in reality. How they can even call it 16 is beyond me. APP2SD should be out anytime for the S4 but Samsung are keeping tight lipped over it. Even getting Flak on their Facebook page, for not treating their customers well. As always we in the UK get treated badly, get the inferior models. Selling my S4 to get an HTC ONE, which I should have got in the first place.

    Describe the issue

    Samsung E-Support 1 years ago

    Hi Valentine, We have no UK release date for the 32 GB version of the S4. As always you can register online at our Samsung UK website to receive up to date news on all our upcoming products and services. As an alternative, external memory cards can be inserted to allow for additional memory. Thanks

    Describe the issue

  •  10 months ago

    have recently received a security policy update but not 100% sure its from Samsung. Just looking for confirmation from Samsung whether this is legitimate.

    Describe the issue

    Answers

    Samsung E-Support 10 months ago

    We are currently upgrading Security Enhancements for Android which will check apps for malicious code and security risks. However some customers appear to be experiencing a connection issue with the upgrade server which we are investigating. Please be assured that there is nothing to be concerned about and we are working on resolving the issue.

    Describe the issue

     10 months ago

    It's legit, but at moment there is an issue with updating from their servers. I'm also waiting for email confirmation on how to go about rectifying the errors.

    Describe the issue

  • 2 Answers

    Upgrading to 4.2.3

    Alex 7 months ago

    Hi, I have a Galaxy s4 and a gear. I want to upgrade my phone to link with the gear however whenever I run the upgrade process it downloads fine but then when installing it comes up with an error. I have also tried upgrading with Kies and it just sits on preparing upgrade before then starting again and asking if i want to upgrade. I am getting a bit frustrated as i have paid for this watch and now cant link to it even though I thought all issues with the S4 update have been sorted??

    Describe the issue

    Answers

    jonebgud 6 months ago

    if you upgrade to 4.3 you will have to use KIES 3 to sync with pc. Kies 3 does not sync with Outlook, so beware.

    Describe the issue

    Samsung E-Support 7 months ago

    Hi Alex, You are correct your S4 must be running on 4.3 or higher to connect to the Galaxy Gear. If you are unable to upgrade your firmware over the air or by Kies we recommend that you take your device to a Local Samsung Service Centre so that they can upgrade it for you. Find your nearest one by clicking the link below; http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

    Describe the issue

  •  7 months ago

    Describe the issue

    Answers

    JohnK 7 months ago

    I prefer using TuneIn Radio

    Describe the issue

    Samsung E-Support 7 months ago

    Hi, There is no FM radio on S4 models running 4.3 operation system. You can search for a 3rd party application in the Google Play store which may provide a similar function. Thanks

    Describe the issue

  • Denny 289 3 months ago

    Get a message saying master sync disabled. It hangs when I try to sync via settings

    Describe the issue

    Answers

    Andy 2 months ago

    Upgraded to 4.4.2 and same thing happened,"Master sync disabled",or "sync disabled", had no e-mail.Pulled down the notification panel & pressed / turned on the sync symbol.All working again.

    Describe the issue

    Samsung E-Support 3 months ago

    Hi Denny, Please switch you master sync on by pulling your notification panel down on your home screen. The sync icon should be in green. Thanks

    Describe the issue

  • Romero J 3 months ago

    when will i get the 4.4.2 UK update for my GT-I9505 Black Edition, which has not got the OTA update yet. will i get it or not?

    Describe the issue

    Answers

    Romero J 3 months ago

    I did connect to kies but no Kitkat update available yet. last is I9505XXUENAA as indicated.

    Describe the issue

    Samsung E-Support 3 months ago

    Hi Romero, Yes, your phone will receive this upgrade. Try connecting your device to Samsung Kies and see if you can upgrade it from there. Thanks.

    Describe the issue

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Response within 7 days

If you have any comments about our service and products, please write to our customer support team.
We recommend that important documentation is sent by registered/recorded post

Samsung Electronics Customer Support Centre

PO Box 479 GATESHEAD NE9 9BJ United Kingdom

Own a product that needs service?

Please contact our technical support centre before sending any products to the above address

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Phone Support

Call to speak to a customer service rep.

Our Customer Support Team will need to take your date of purchase; product model and serial number which can be found on the side or back of your product.Click here to get more help.

OPENING HOURS

Monday - Saturday | 9am to 6pm
Bank Holidays | 10am to 4pm

CUSTOMER SUPPORT CENTRE
UNITED KINGDOM

0330 SAMSUNG (7267864)
0330 numbers are included in your free usage if eligible or cost the same as calling a landline

MOBILE/SMARTPHONE SUPPORT
0845 MSAMSUNG (6726786)

CUSTOMER SUPPORT CENTRE EIRE
0818 717100

Your personal data will be used by Samsung Electronics UK Limited and its authorised contractors for the purposes of managing any product support including warranty and for quality assurance purposes which includes the recording and/or monitoring of calls. It will also be made available to our parent company in South Korea, Samsung Electronics Co. Limited, for the same purposes. During your call, you will be asked whether you are happy to receive marketing communications from Samsung letting you know about products and services which we think may be of interest to you. You will only receive such communications from us if you tell us you are happy to receive them. You can withdraw or update your consent at any time by contacting our support team or follow the instructions in the marketing communication to unsubscribe. We will not hold your personal data for longer than necessary for these purposes. Please refer to our Privacy Policy available at samsung.com
for more information.

If you need to call us from overseas,
you can call us on +44 (0)1932 454358.

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