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Downloads & ManualsExpand

User Manual

5.66 MB, pdf, ENGLISH(Europe)

28 Jan, 2013

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  • User Manual

    5.27 MB, pdf, ENGLISH(T-Mobile)

    28 Jan, 2013

Software

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  • Dianne 2 years ago

    When I tried to tap the (+) sign on the screen, it went on and on, & after that, I can't erase them anymore.

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    Answers

    happytohelp 2 years ago

    Hold the widget down and put in the remove box.

    Describe the issue

    ghall702 2 years ago

    press and hold the widget. Then drag it to the dustbin and let go

    Describe the issue

  •  11 months ago

    I can use emoticons and see my own in texts but cannot see them in my incoming messages. I just get a rectangle in their place. I used to be able to. Any ideas what has happened?

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    Answers

    Samsung E-Support 11 months ago

    Hi Gemma, Please backup your phone using Samsung KIES and perform a factory reset before restoring your backup again and this will correct the issues you are experiencing. Thanks.

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  • traceyg 2 years ago

    Describe the issue

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    amberkk 2 years ago

    you have to download apps like games on you phone. some are for free others cost... turn your wifi on, so u can connect to the internet. click on the app that is called samsung apps. there will be a list of apps. click on the catagory list, and then on games. find a game that you want and click on it. then click launch. when it is finished loading then it will apear on your apps.

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  • kerri 2 years ago

    i have just upgraded and my contacts are not showing up, how do i do this please?

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    Samsung Service 2 years ago

    To import contacts please do the following on your phone. Go to Contacts - Menu - Inport/Export - and then choose the location of the contact information.

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  • clemmo42 2 years ago

    The Samsung Galaxy Y is incompatible with Adobe Flash player. Is there an alternative which will allow me to view streaming videos from BBC?

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    Samsung Service 2 years ago

    We would kindly ask that you contact the support team at the BBC to see if a compatible non flash version of their application is available for your device.

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  • mathew 2 years ago

    Describe the issue

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    Samsung Service 2 years ago

    Hi Mathew, games compatible with your device can be download via Google Play or via Samsung Apps, these store applications are available within your Application menu.

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  • Rover 2 years ago

    Describe the issue

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    Samsung Service 2 years ago

    Hi Rover, Android Market is now called Google Play and will appear within your Applications menu under the name "Play Shop". To add a shortcut to your homescreen, please select and drag.

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  • sunny 2 years ago

    Describe the issue

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    Samsung Service 2 years ago

    Hi Sunny, this can be done in one of two ways. 1. Enable Mass storage mode on the device : Applications - Settings - Wireless and Network - USB Utilities. If you now connect the phone to your PC, it will be displayed as a drive and images can be removed. 2. Download and install our Samsung KIES software which will allow you to transfer files, backup, and update the device. www.samsung.com/uk/kies We hope you get your images onto your PC soon.

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  • komal 2 years ago

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    Samsung Service 2 years ago

    Hi Komal, this phone supports MicroSD cards up to 32GB in size.

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  • Susiepoos 2 years ago

    Describe the issue

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    Samsung Service 2 years ago

    The user manual for your device can be found on the support section of our website. http://www.samsung.com/uk/support/model/GT-S5360MAAXEU-downloads

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If you have any comments about our service and products, please write to our customer support team.
We recommend that important documentation is sent by registered/recorded post

Samsung Electronics Customer Support Centre

PO Box 479 GATESHEAD NE9 9BJ United Kingdom

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Our Customer Support Team will need to take your date of purchase; product model and serial number which can be found on the side or back of your product.Click here to get more help.

OPENING HOURS

Monday - Saturday | 9am to 6pm
Bank Holidays | 10am to 4pm

CUSTOMER SUPPORT CENTRE
UNITED KINGDOM

0330 SAMSUNG (7267864)
0330 numbers are included in your free usage if eligible or cost the same as calling a landline

MOBILE/SMARTPHONE SUPPORT
0845 MSAMSUNG (6726786)

CUSTOMER SUPPORT CENTRE EIRE
0818 717100

Your personal data will be used by Samsung Electronics UK Limited and its authorised contractors for the purposes of managing any product support including warranty and for quality assurance purposes which includes the recording and/or monitoring of calls. It will also be made available to our parent company in South Korea, Samsung Electronics Co. Limited, for the same purposes. During your call, you will be asked whether you are happy to receive marketing communications from Samsung letting you know about products and services which we think may be of interest to you. You will only receive such communications from us if you tell us you are happy to receive them. You can withdraw or update your consent at any time by contacting our support team or follow the instructions in the marketing communication to unsubscribe. We will not hold your personal data for longer than necessary for these purposes. Please refer to our Privacy Policy available at samsung.com
for more information.

If you need to call us from overseas,
you can call us on +44 (0)1932 454358.

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