• Useful Software

    Samsung Kies

    Samsung Kies connects your mobile phone to your PC, making it easier for you to synchronize data between devices and find new apps.

    Read More

    Samsung KiesSamsung Kies
  • Useful Software

    Support Upgrade

    An easy way to upgrade to the latest software available for your mobile phone, and enjoy improved functionality and other enhancements.

    Read More

    Support Upgrade
  • Useful Software

    S Note

    You can use your PC to efficiently manage all the notes you wrote on your mobile device using S Note.

    Read More

    S Note
  • Useful Software

    Find my Mobile

    Protect your personal information and recover a lost phone. Find my Mobile lets you control and track your mobile remotely.

    Read More

    Find my Mobile

Filter by

Sort By

Type

  • Video How-to Guides
  • How-to Guides
  • Troubleshooting
  • FAQs
  • Close

Topics

Sorry, no results were found.

Downloads & ManualsExpand

User Manual(LL)

11.1 MB, pdf, ENGLISH

10 Jan, 2015

Other Manuals

  • User Manual

    11.55 MB, pdf, ENGLISH

    21 Apr, 2014

    Safety Guide

    0.01MB, pdf, ENGLISH, ALBANIAN, BULGARIAN, CROATIAN, CZECH, DANISH, DUTCH, ESTONIAN, FINNISH, FRENCH, GERMAN, GREEK, HUNGARIAN, ITALIAN, KAZAKH, LATVIAN, LITHUANIAN, MACEDONIAN, NORWEGIAN, POLISH, PORTUGUESE, ROMANIAN, RUSSIAN, SERBIAN, SLOVAK, SLOVENIAN, SPANISH, SWEDISH, UKRAINIAN, UZBEK

    23 Sep, 2014

Ask the Community

Browse questions and answers, answer one yourself, or 

search
  • cavalier666 6 months ago

    i bought an s5 outright simfree, but have had issues from day 1, handset was replaced , sim card was replaced. and finally i found that turning wifi off fixed it. i cannot get incoming calls at all when wifi is turned on? is there a fix for this coming ? seems its a known bug and few people experience same

    Describe the issue

    Answers

    shrofc10 3 months ago

    Ive been through this problem with Virgin every month since July when I first got my S5. Its on the latest firmware. Still utter rubbish. I will be asking to terminate my contract with Virgin. Im told this is not an issue with the phone -- and works on O2... Is that true? I will try taking it to a Samsung local repair centre.

    Describe the issue

    tasha 4 months ago

    I am also with Virgin and I have been complaining about calls not coming through since MAY and its now SEPTEMBER. I was told that it is a problem with Samsung and that Samsung are going to put a software update to fix it. Samsung - are you? Is it only S5 phones through Virgin? It also delays some of my messages coming through. I had the Samsung S2 which was great and am sorely disappointed now :(

    Describe the issue

    max1979 4 months ago

    Virgin mobile are adamant that the phone is NOT faulty. They are telly us it is an android issue. This is the worst phone I have ever had. :-( and most expensive.

    Describe the issue

    silverghost 6 months ago

    I have exactly the same issue and have had various conversations with Virgin Mobile regarding it, they are telling me that it is wide spread and to do with Kit Kat, it apparently affects other handsets apart from the S5, I am hoping that this is fixed quickly as I am afraid that everyone will be missing important calls.

    Describe the issue

    Samsung E-Support 6 months ago

    Hi, I recommend that you visit your local repair centre to get your S5 serviced by an engineer. Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.

    Describe the issue

  • wickdaman 6 months ago

    Since my device firmware update a couple days ago, I cannot use my fingerprint on my lockscreen. If I go into Settings > Lockscreen it allows me to choose Fingerprint, but prompts for Password after. If your input is numerical it secures via PIN, if alphanumeric it secures via Password. It does not secure with Fingerprint. If I try choosing Fingerprint again, it will prompt to create Password again and gives the same results as mentioned before. I believe this to possibly be a firmware issue?

    Describe the issue

    Answers

    wickdaman 6 months ago

    I have since noticed this is all related to the KNOX EMM app. I have escalated this to the Samsung KNOX Team via the website.

    Describe the issue

    wickdaman 6 months ago

    I have since noticed this is all related to the KNOX EMM app. I have escalated this to the Samsung KNOX Team via the website.

    Describe the issue

    wickdaman 6 months ago

    I have since noticed this is all related to the KNOX EMM app. I have escalated this to the Samsung KNOX Team via the website.

    Describe the issue

  • ozzyjah 8 months ago

    I can choose pan, face or auto. Front or rear, camera or video. That is it. No other settings

    Describe the issue

    Answers

    tina 2 months ago

    My camera does not have a settings cog icon

    Describe the issue

    P jones 2 months ago

    Hi. I do not have a cog icon on my camera screen, so I am unable to zoom etc. All I have is 3 mode settings, pan, face or auto, front and rear or video, and thats it. This question has already been raised in this forum, but I cant see a response or resolution offered.

    Describe the issue

    Samsung E-support 8 months ago

    Hi, In the top left hand corner of your screen, or bottom left depending on how you're holding the device, there will be a settings cog. From here there is a number of options to pick from. Thanks.

    Describe the issue

  • Luvinn 4 months ago

    how to transfer content from old smartphone to S5

    Describe the issue

    Answers

    Iain 2 months ago

    I have a further piece of feedback for anyone attempting to use Smart Switch...and for the developers. You load Smart Switch on both your old and new phone and then start the ap. The ap then sends your data direct from phone to phone, presumably via Bluetooth, but basically without any need to do any pairing or connection&#59; its all done for you. Very smart, BUT... 1. As mentioned before, not everything is moved, in particular things like wallpapers, tab setups, icon arrangements Email and other settings, and so while your contacts and messages all come across, you still need to go into the new phone and set it up to be like your old phone, even though it might now contain the same data and aps 2. But the biggest issue and a REAL criticism of the design, is when you start the ap. on each phone, the bottom of the page has a large Transfer button. But transfer which way? Do I PUSH the data from the old phone to new by clicking ‘Transfer’ on the old phone, or PULL the data to the new phone from the old one by clicking ‘Transfer’ on the new phone? If you get it wrong, are you about to overwrite your old phone and all your data with the blank image of the new phone? The answer is that you click ‘Transfer’ on the old phone to PUSH the data to the new one, but NOWHERE is this really basic piece of information explained, not even if you search online. So remember, you click Transfer to SEND data FROM the old phone TO the new one, and something so very basically really should be obvious in the ap! It might also be good to understand where the data is added to the new phone or whether it replaces data, e.g. if you get it wrong, do you only add nothing or do you replace your data with nothing?

    Describe the issue

    Iain 2 months ago

    The thing I find frustrating having used both Kies (v2.6 for my old S2 and v3 for my new S5 as each version of Kies will only talk to one of the two phones :-( ) and then Smart Switch, is that they dont move everything, just most things. So if I am using something to backup and then restore my device, I expect it to restore EVERYTHING, and if Im moving from an old phone to a new phone, I DO NOT want to then have to spend hours completing the setup of the new phone to act like the last one. I expect restore to do just that, not half a job. So a little input to Samsung Marketing: The more effort it takes for me to migrate from one phone to a new one, the less I am inclined to get a new phone as the time it takes to move everything across is just too much, so if you want to sell more phones, my suggestion is tools that COMPLETELY move EVERYTHIG from one phone to the next so that the new phone starts up looking very similar to the old and with all settings carried over.

    Describe the issue

    Samsung Support 4 months ago

    Hi. You can download an application called Samsung Smart Switch. This enables you to transfer data from your old device to your new one. Please see the link provided to see the step by step guides on how to use Samsung Smart Switch. http://www.samsung.com/uk/support/smartswitch/ I hope this helps.

    Describe the issue

  • Dawn 9 months ago

    Describe the issue

    Answers

    steggle17 6 months ago

    Same happened to mine.....surely a design flaw. .....O2 say I need to get samsung to replace under the warranty?

    Describe the issue

    Dawn 9 months ago

    The cover does fit flush and snugly over the port, though it is the opposite way round. Doesnt fit the original way due to the broken plastic tag. Phone is currently away to hopefully get fixed!

    Describe the issue

    Samsung E-Support 9 months ago

    Hi Dawn, We cannot guarantee that the device is now waterproof if this is not securely covering your charging port. Thanks

    Describe the issue

  • mani 9 months ago

    Describe the issue

    Answers

    BigBear63 7 months ago

    I dug these out of the SM-G900F Quick Start Guide. Head: 0.562 W/Kg Body: 0.406 W/Kg According, to the quick start guide the SAR limit is 2.0 W/Kg.

    Describe the issue

    Samsung E-Support 9 months ago

    Hi Mani, You can view all the tech specs for the S5 on the following link; http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/SM-G900FZKABTU Thanks

    Describe the issue

  • martin 6 months ago

    hi i have a new samsung s5 that wont charge or respond iv tried all the usual things any ideas

    Describe the issue

    Answers

    Samsung E-Support 5 months ago

    Hi Martin, Due to the nature of this enquiry please contact your nearest repair centre to speak to an engineer http://www.samsung.com/uk/support/servicelocation/. Hope this helps

    Describe the issue

    Samsung E-Support 5 months ago

    Hi. Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it: http://www.samsung.com/uk/support/servicelocation/ Thanks.

    Describe the issue

  • Rach84 6 months ago

    My phone (S5) froze when installing a software update. I was advised to factory reset by press volume up, home and power altogether. When I do this the menu doesnt appear and my phone restarts and freezes again at the home page. Any other suggestion please.

    Describe the issue

    Answers

    Rach84 5 months ago

    Yes I have tried this and it does the same. Powers up and when gets to the home screen it freezes again.

    Describe the issue

    Samsung E-Support 5 months ago

    Hi, Have you tried to press and hold down the power button and the volume down at the same time for more than 7 seconds? Hope this helps.

    Describe the issue

  • Philfy 3 months ago

    I have set galaxy s5 to answer calls by pressing the home button, worked for a while and now it doesnt along with the power button ending/rejecting calls. What ahve I done or how can I fix it. I have tried deseclecting, switching it off nad then back on and reselecting but that didnt work.

    Describe the issue

    Answers

    Kirsty Grayson 3 months ago

    Hi. I recommend performing a factory data reset on your Galaxy S5. You can do this by following these steps: Settings - Back up and reset - Factory data reset - Reset device - Erase everything. Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES: http://www.samsung.com/uk/support/usefulsoftware/KIES/ If the factory data reset does resolve the issue with your device then I advise taking your Galaxy S5 to your nearest service centre. Please visit the link below which will aid you in locating it: http://www.samsung.com/uk/support/servicelocation/ I hope this helps.

    Describe the issue

    Jessica Thomas 3 months ago

    Hi Philfy, Have you tried to factory reset your S5 back to factory settings? Please ensure to back up all of your important data before attempting this as it will wipe your S5 http://www.samsung.com/uk/support/skp/faq/1057759. Hope this helps.

    Describe the issue

  • khaliq 3 months ago

    i put the mobile data on on my phone but my internet doesnt work. the phone is unlocked, it allows me to use my minutes and texts but doesnt let me use my interent of which i have 2.92gb to use. the sim card supplie dby giffgaff does work on my two other phones but on this phone the internet doesnt work. what can i do?

    Describe the issue

    Answers

    Kirsty Grayson 3 months ago

    Hi. Do you have your mobile data switched on? You can check this easily by dragging the notification bar down from the top of the screen and selecting mobile data. This icon should be green. If your mobile data is turned on and it still isn’t working, you can do an automatic search for available networks. To do this, go to Settings > More networks > Network operators > Select relevant operator. If this is not successful, try using a different network SIM card to establish if the issue is with the device or the network. If another SIM doesn’t work, please check out this link to find your nearest walk in service centre: http://www.samsung.com/uk/support/servicelocation/ However, if another SIM card does work fine in the device, I recommend contacting your network provider for more information regarding their mobile data connectivity. I hope this helps.

    Describe the issue

    Jessica Thomas 3 months ago

    Hi Khaliq, Have you checked that you mobile data is switched on? On the home screen, swipe down the notification menu and ensure the mobile data icon is green. If this does not resolve your issue, you could try a factory reset? To do this, Go to Apps > Settings > back up & Reset > Factory data reset > Reset device > Erase Everything. Please ensure to back up all important data before trying this. Hope this helps.

    Describe the issue

Can't find what you need?

Email Support

Message us

Write to Us

Samsung Customer

Selectapost 38, Sheffield, S97 3FJ

Phone Support

UK - 0330 SAMSUNG (726 7864)
EIRE - 0818 717100
Monday - Saturday | 9am to 6pm
(including bank holidays)

More Contact Options

Ask a New Question

My Question

You must enter a question.

Example: What accessories go with this?

More Details

Category

My Information

Enter your user name

You must enter an email address.

Questions & Answers are typically posted within 24 hours, pending approval.

Ask a New Question

Question Preview

A notification will be sent to when an answer is posted.

Questions & Answers are typically posted within 24 hours, pending approval.

Ask a New Question

Thank You!

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

My Answer

Details *

You must enter an answer.

My Information

Enter your user name

You must enter an email address.

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

Answer Preview

notification will be sent to

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

Thank You!

Help us answer questions from the community.

    Questions & Answers are typically posted within 24 hours, pending approval.

    Your feedback has been removed. Thank you!
    You have successfully submitted feedback for this question.
    Thank you!
    You have successfully submitted feedback for this answer.

    Close

    Active since :

    Through:

    My Contributions

    Reviews, Questions, Answers, Stories

    Good Bad best Answers

    See all by

    Close