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Downloads & ManualsExpand

User Manual

11.55 MB, pdf, ENGLISH

21 Apr, 2014

tech specs

  • OS
    Android
  • Display
    5.1" (129.4mm)
  • Camera
    CMOS, 16MP
  • 4G
    B1 (2100), B2 (1900), B3 (1800), B5 (850), B7 (2600), B8 (900), B20 (800) dependent on market support

Network/Bearer

  • Multi-SIM
    Single-SIM
  • SIM card size
    Micro-SIM (3FF)
  • 2G GSM
    B8 (GSM 850MHz), B10 (E-GSM 900MHz), B13 (DCS 1800MHz), B14 (PCS 1900MHz)
  • 3G UMTS
    B1 (IMT 2100MHz), B2 (PCS 1900MHz), B5 (US 850MHz Cellular), B8 (GSM 900MHz)
  • 4G LTE
    B1 (2100), B2 (1900), B3 (1800), B5 (850), B7 (2600), B8 (900), B20 (800) dependent on market support

Connectivity

  • ANT+
    Yes
  • USB Version
    USB 3.0
  • Location Technology
    GPS, Glonass, Beidou
  • Headphone socket
    3.5mm Stereo
  • MHL
    MHL 2.1
  • Wi-Fi
    802.11a/b/g/n/ac 2.4G + 5GHz, VHT80 MIMO
  • Wi-Fi Direct
    Yes
  • DLNA Support
    No
  • Bluetooth Version
    Bluetooth v4.0
  • NFC
    Yes
  • Bluetooth Profiles
    DI, MAP, PBAP, HOGP, PAN, A2DP, AVRCP, HFP, HSP, OPP, SAP, HID
  • PC Sync.
    KIES

SHOW MORE SPECSExpand

Operating System

  • Operating System
    Android

Display

  • Technology (Main Display)
    Super AMOLED
  • Size (Main Display)
    5.1" (129.4mm)
  • Resolution (Main Display)
    1920 x 1080 (FHD)
  • Colour Depth (Main Display)
    16M
  • S Pen Support
    No

Processor

  • CPU Speed
    2.5GHz
  • CPU Type
    Quad-Core

General Information

  • Colour
    Charcoal Black, Copper Gold, Electric Blue, Shimmery White

Memory

  • RAM Size (GB)
  • ROM Size (GB)
    16 or 32 
  • External Memory Support
    MicroSD (up to 128GB)

Camera

  • Video Recording Resolution
    UHD 4K (3840 x 2160) @30fps
  • Main Camera - Resolution
    CMOS, 16MP
  • Front Camera - Resolution
    CMOS, 2MP
  • Main Camera - Flash
    Yes
  • Main Camera - Auto Focus
    Yes

Sensors

  • Sensors
    Gesture Sensor, Fingerprint Sensor, HR Sensor, Hall Sensor, Accelerometer, Geomagnetic Sensor, Gyro Sensor, Light Sensor, Barometer, Proximity Sensor

Physical specification

  • Dimension (HxWxD)
    142 x 72.5 x 8.1mm
  • Weight
    145g

Battery

  • Standard Battery Capacity
    2800mAh
  • Removable
    Yes
  • Internet Usage Time(3G)
    Up to 11h
  • Internet Usage Time(LTE)
    Up to 10h
  • Internet Usage Time(Wi-Fi)
    Up to 12 h
  • Video Playback Time
    Up to 13h
  • Audio Playback Time
    Up to 67h
  • Talk time (W-CDMA)
    Up to 21h

Audio and Video

  • Video Playing Format
    FLV, M4V, MKV, MP4, WEBM, WMV, 3G2, 3GP, ASF, AVI
  • Video Playing Resolution
    UHD 4K (3840 x 2160) @30fps
  • Audio Playing Format
    3GA, AWB, FLAC, MID, MXMF, OGA, OTA, RTX, RTTTL, XMF, AAC, AMR, IMY, M4A, MIDI, MP3, OGG, WAV, WMA

Services and Applications

  • Gear Manager
    Yes
  • S-Voice
    Yes
  • Mobile TV
    No

Ask the Community

Browse questions and answers, answer one yourself, or 

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  • Dawn 4 months ago

    Describe the issue

    Answers

    steggle17 2 months ago

    Same happened to mine.....surely a design flaw. .....O2 say I need to get samsung to replace under the warranty?

    Describe the issue

    Dawn 4 months ago

    The cover does fit flush and snugly over the port, though it is the opposite way round. Doesnt fit the original way due to the broken plastic tag. Phone is currently away to hopefully get fixed!

    Describe the issue

    Samsung E-Support 4 months ago

    Hi Dawn, We cannot guarantee that the device is now waterproof if this is not securely covering your charging port. Thanks

    Describe the issue

  • cavalier666 2 months ago

    i bought an s5 outright simfree, but have had issues from day 1, handset was replaced , sim card was replaced. and finally i found that turning wifi off fixed it. i cannot get incoming calls at all when wifi is turned on? is there a fix for this coming ? seems its a known bug and few people experience same

    Describe the issue

    Answers

    max1979 1 weeks ago

    Virgin mobile are adamant that the phone is NOT faulty. They are telly us it is an android issue. This is the worst phone I have ever had. :-( and most expensive.

    Describe the issue

    silverghost 2 months ago

    I have exactly the same issue and have had various conversations with Virgin Mobile regarding it, they are telling me that it is wide spread and to do with Kit Kat, it apparently affects other handsets apart from the S5, I am hoping that this is fixed quickly as I am afraid that everyone will be missing important calls.

    Describe the issue

    Samsung E-Support 2 months ago

    Hi, I recommend that you visit your local repair centre to get your S5 serviced by an engineer. Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.

    Describe the issue

  • wickdaman 1 months ago

    Since my device firmware update a couple days ago, I cannot use my fingerprint on my lockscreen. If I go into Settings > Lockscreen it allows me to choose Fingerprint, but prompts for Password after. If your input is numerical it secures via PIN, if alphanumeric it secures via Password. It does not secure with Fingerprint. If I try choosing Fingerprint again, it will prompt to create Password again and gives the same results as mentioned before. I believe this to possibly be a firmware issue?

    Describe the issue

    Answers

    wickdaman 1 months ago

    I have since noticed this is all related to the KNOX EMM app. I have escalated this to the Samsung KNOX Team via the website.

    Describe the issue

    wickdaman 1 months ago

    I have since noticed this is all related to the KNOX EMM app. I have escalated this to the Samsung KNOX Team via the website.

    Describe the issue

    wickdaman 1 months ago

    I have since noticed this is all related to the KNOX EMM app. I have escalated this to the Samsung KNOX Team via the website.

    Describe the issue

  • mrhardware 4 months ago

    What type of memory card can be used in the galaxy S5 and is there a preferred brand of card that works better

    Describe the issue

    Answers

    BigBear63 2 months ago

    Micro SDXC Class 10 up to 128GB. 64GB & 128GB are very recent developments so expect more memory faults and read/write issues with these bigger cards. In a nutshell, the bigger the storage capacity, the more likely errors may occur, so buy a reputable make with a lifetime warranty, from a respectable vendor.

    Describe the issue

    Samsung E-Support 4 months ago

    Hi, The S5 uses Micro SD cards up to 128GB in size. Thanks

    Describe the issue

  • mani 4 months ago

    Describe the issue

    Answers

    BigBear63 2 months ago

    I dug these out of the SM-G900F Quick Start Guide. Head: 0.562 W/Kg Body: 0.406 W/Kg According, to the quick start guide the SAR limit is 2.0 W/Kg.

    Describe the issue

    Samsung E-Support 4 months ago

    Hi Mani, You can view all the tech specs for the S5 on the following link; http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/SM-G900FZKABTU Thanks

    Describe the issue

  • 2 Answers

    WiFi gets stuck

    Nathan 4 months ago

    When connecting to WiFi n network(s) I get an initial fast connection for about 5MB is then just hangs, the connection is not dropped but no more data seems to be transmitted/received. No further data connection request will work on the current WiFi session. (Other devices connecting to this network do not exhibit this behavior) When connected to a WiFi g network no problem is encountered. Any suggestions or solutions?

    Describe the issue

    Answers

    Samsung E-support 4 months ago

    Hi Nathan, Are there any error messages that appear on your screen when the data stops coming through? Have you tried deleting the WIFI connection from you S5 then re-adding it? If you have tried this, I would suggest that you give our tech support team on 0330 7267864 so that they can run some tests on your device.

    Describe the issue

    Samsung E-support 4 months ago

    Hi Nathan, Are there any error messages that appear on your screen when the data stops coming through? Have you tried deleting the WIFI conntection from your S5 then re-adding it? If you have tried this, I would suggest that you call out Tech support team on 0330 7267864 so that they can run some tests on your device. Hope this helps.

    Describe the issue

  • beamz 3 months ago

    Is there a way to download apps strait to the sd card without having to download an app or having to do it manually?

    Describe the issue

    Answers

    Sue Tandy 6 days ago

    Is there a way to video direct to the SD card?

    Describe the issue

    Samsung E-support 3 months ago

    Hi. Unfortunately there is no way to download apps straight to the SD card. Apps will download to the device's internal storage. Hope this helps.

    Describe the issue

  • martin 1 months ago

    hi i have a new samsung s5 that wont charge or respond iv tried all the usual things any ideas

    Describe the issue

    Answers

    Samsung E-Support 1 months ago

    Hi Martin, Due to the nature of this enquiry please contact your nearest repair centre to speak to an engineer http://www.samsung.com/uk/support/servicelocation/. Hope this helps

    Describe the issue

    Samsung E-Support 1 months ago

    Hi. Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it: http://www.samsung.com/uk/support/servicelocation/ Thanks.

    Describe the issue

  • Rach84 1 months ago

    My phone (S5) froze when installing a software update. I was advised to factory reset by press volume up, home and power altogether. When I do this the menu doesnt appear and my phone restarts and freezes again at the home page. Any other suggestion please.

    Describe the issue

    Answers

    Rach84 1 months ago

    Yes I have tried this and it does the same. Powers up and when gets to the home screen it freezes again.

    Describe the issue

    Samsung E-Support 1 months ago

    Hi, Have you tried to press and hold down the power button and the volume down at the same time for more than 7 seconds? Hope this helps.

    Describe the issue

  • conner 5 months ago

    is there any Samsung galaxy bundles that come with the new gear 2 ?

    Describe the issue

    Answers

    Samsung E-Support 5 months ago

    Hi Connor, There may be different promotions depending on retailers or network providers. As always you can register online at our Samsung UK website to receive up to date news on all our upcoming products and services. You can stay up to date with the latest Samsung news on our official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (Twitter.com/SamsungUK). Thanks.

    Describe the issue

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Response within 7 days

If you have any comments about our service and products, please write to our customer support team.
We recommend that important documentation is sent by registered/recorded post

Samsung Electronics Customer Support Centre

PO Box 479 GATESHEAD NE9 9BJ United Kingdom

Own a product that needs service?

Please contact our technical support centre before sending any products to the above address

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Phone Support

Call to speak to a customer service rep.

Our Customer Support Team will need to take your date of purchase; product model and serial number which can be found on the side or back of your product.Click here to get more help.

OPENING HOURS

Monday - Saturday | 9am to 6pm
Bank Holidays | 10am to 4pm

CUSTOMER SUPPORT CENTRE
UNITED KINGDOM

0330 SAMSUNG (7267864)
0330 numbers are included in your free usage if eligible or cost the same as calling a landline

MOBILE/SMARTPHONE SUPPORT
0845 MSAMSUNG (6726786)

CUSTOMER SUPPORT CENTRE EIRE
0818 717100

Your personal data will be used by Samsung Electronics UK Limited and its authorised contractors for the purposes of managing any product support including warranty and for quality assurance purposes which includes the recording and/or monitoring of calls. It will also be made available to our parent company in South Korea, Samsung Electronics Co. Limited, for the same purposes. During your call, you will be asked whether you are happy to receive marketing communications from Samsung letting you know about products and services which we think may be of interest to you. You will only receive such communications from us if you tell us you are happy to receive them. You can withdraw or update your consent at any time by contacting our support team or follow the instructions in the marketing communication to unsubscribe. We will not hold your personal data for longer than necessary for these purposes. Please refer to our Privacy Policy available at samsung.com
for more information.

If you need to call us from overseas,
you can call us on +44 (0)1932 454358.

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