Samsung Galaxy buds do not turn on or charge
It may be a problem with the earphones themselves or the charging case if one or both of your Galaxy earbuds won't charge or turn on. Using a charger that Samsung hasn't approved might result in charging issues and even damage to the earphones. You can try restarting the earphones, charging the case completely, or inspecting the case for damage.
- Before using the earbuds for the first time, or after an extended period of non-use, you should charge them fully.
The earbuds will power on when they are charging.
You can also charge them for at least 10 minutes prior to use.
Use the included USB cable and a Samsung-approved wall adapter (sold separately) for charging.
The earbuds are compatible with Samsung QI-compatible wireless charging pads or phones using PowerShare.
The earbuds may not charge properly if the earbud tips or wingtips are not attached correctly.
A flashing red light helps identify if the earbuds or the charging case are not charging correctly.
The light on the outside case shows an issue with case charging.
The light under the lid shows an issue with earbuds charging.
If external power is cut off, the red light on the outside of the case will flash.
If the indicator lights aren’t working, disconnect and reconnect the charger, then charge the case for at least 10 minutes.
Inspect the charger and case for damage if the earbuds or case still don’t charge.
Damaged earbuds will not charge.
If one earbud is damaged, the other earbud may still charge.
If the charging case or earbud(s) still won’t charge after troubleshooting, and there is no damage to the earbuds, charger, or wall adapter, service is required.
Note: If the charging case or earbud(s) is damaged, you must purchase a new pair of earbuds. You can also purchase a new USB cable or wall adapter if the items are damaged.
- Here’s your content in bullet points with important words bolded:
Inspect for a cracked or lifted case, and broken, bent, or loose parts.
If you see obvious damage, cracks, or small chips on the earbuds, it indicates external impact, which can impair the earbuds and their functions.
The earbuds are not waterproof — exposure to water, liquids, or chemicals can cause damage or issues.
Ensure the earbuds are fully charged before use.
If the earbud touchpads are unresponsive, insert them into the charging case and remove them after at least 7 seconds.
The earbud sensors should make contact with your ears when inserted.
Make sure the sensors are clean and free of dust or earwax.
If the earbuds are not being detected when worn, remove the earbuds and then reinsert them.
If you have a Galaxy Buds model, skip this step, as they cannot be powered off.
These steps only work with the Gear IconX.
Remove the wingtip and use a paper clip to press and hold the Power/Restart button (usually located next to the wingtip latch) for 10 seconds.
The earbud will turn off.
Repeat the same procedure for the other earbud to power it off.
To restart the connected device, use the Power key or Side key.
If the device has a power cord, disconnect the power cord.
After it has completely shut down, power the device back on or reconnect the power cord.
The steps for restarting your earbuds will vary based on the earbud model.
Galaxy Buds series:
Insert the earbud(s) into the charging case slots, then remove them after 7 seconds or longer.
If the battery indicator for the earbuds or case doesn’t flash, charge both earbuds.
Gear IconX:
Remove the wingtip from the latch.
Use a paper clip to press and hold the Power/Restart button (next to the wingtip latch) until the indicator light flashes three times.
The earbud will restart.
Repeat the procedure for the other earbud.
If the indicator light doesn’t flash, charge both earbuds.
After restarting, insert the earbuds into your ears.
If the earbuds do not turn on or make a sound, adjust them to ensure they're properly detected.
Remove the earbuds from the charging case and then reinsert them. Next, touch and hold both earbuds’ touchpads for 7 seconds or more while they are in the case. The earbud battery indicator light will flash green and return to its initial color. The earbuds will be coupled, and then you can try wearing them again.
Once the devices are powered on, they will automatically reconnect after a few moments.
To manually check the connection, navigate to the device’s Bluetooth settings,
Or open the Galaxy Wearable app if you're using a phone or tablet.
Note: If the earbuds are charged and you continue to experience issues with them after troubleshooting, Kindly visit the Service Center to request service.
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