The Preview screen does not appear after opening the Camera app

Last Update date : Apr 14. 2021

If you do not have the latest version of the Camera app, you may not see the Preview screen after opening the app, and the screen may be black or an error message may appear when you press the camera’s Capture button.

You can solve this problem as follows:

1 Click the [Search] button on the taskbar, then search for and open [Microsoft Store].
2 Click the Search button at the upper right of the Microsoft Store.
3 Type [Windows Camera] into the search bar and select it.
4 The camera update will soon begin automatically in the Windows Camera window.

Thank you for your feedback!