Check Child Lock Indicator on Control Panel to see if Child Lock is Activated or not.

Last Update Date : Apr 23. 2018

Please check the Child Lock indicator on the control panel to see if the Child Lock function has been activated.

How To deactivate the Child Lock Function:

Press and Hold both SPIN and Soil Level buttons simultaneously for approximately 3 seconds.

If the control panel is still not working after deactivating the Child Lock feature, Please contact Samsung Customer Care on 1300 362 603 and speak to a technical support agent to organise a service call or you may log into Live Chat Support to chat with the technical team online; click here to chat now

Not finding what you're looking for? We're here to help.


Live Chat Support

Live Chat support with a Samsung product expert.
Office Hours: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available


36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us