Galaxy Tab A: What do I do if it is Not Responding?

Last Update Date : Apr 24. 2018

You can try to force the device to restart by using the following method. If the problem still exists, there are some other ways to solve it.

Force to Restart

Please turn off the tablet and turn it on again by:

 ‧ holding down the Power button and the Volume-down button at the same time for more than 7 seconds. 

Galaxy Tab A: What do I do if it is Not Responding?

Other Methods

After restarting the device, if you still find your device freezes sometimes or is sometimes unresponsive, please restart the device again by using the above method and try the following actions to help correct this symptom.

1 Use Device Maintenance

This is to help optimize the device.

(Device Maintenance may not be available depending on device models and Android OS version)

a. Go to Settings and select Device maintenance  

b. Select the options at the bottom to optimize your device

Galaxy Tab A: What do I do if it is Not Responding?
Galaxy Tab A: What do I do if it is Not Responding?
2 Create more memory space
3 Perform a factory data reset of the device

Care! Before performing the factory data reset, please remember to make backup copies of all important data stored in the device.

5 Check for software updates for your device

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