How to access data even if your Galaxy phone's touch screen is not available
Even when your phone's screen is damaged, there is a way to access your phone's data. If touch does not work, but the screen is still visible, or even if the screen is not visible at all, please see below for how to access the phone.
Case 1. When the touch screen doesn't work but the screen is still visible
If you can no longer use the touch screen, but the screen is visible, you can access data such as photos or messages using a USB mouse. A USB adapter such as OTG (On The Go) adapter is required to connect to a mouse, usually a USB-C multi-port adapter is used. Follow the steps below to connect your phone and mouse.
Step 1. Connect the USB adapter to your phone.
Step 2. Connect the USB of the mouse to the adapter.
Step 3. After connecting, you can use the mouse. Use your mouse to back up the data you want.
Note:
- You can also connect a keyboard the same way, so you are able to enter your PIN or Password.
- To get back to the Home screen, use the right click on your mouse.
- An OTG (On The Go) adapter allows you to connect a full sized USB flash drive or USB A cable to your phone or tablet through the Micro USB or USB-C charging port.
Thank you for your feedback!
Please answer all questions.