My Samsung tumble dryer is not drying my clothes

Image of a Samsung tumble dryer

Follow these steps to find out what to do if your dryer is not drying your clothes properly. Alternatively, if your machine is showing an error or information code, find out what the codes on your washing machine mean.

Check the cycleClick to Expand

It is important that you select the correct cycle for the load that you would like to dry. If your load contains several different types of fabric, some items may not dry properly. A cycle might easily dry a thin cotton shirt, but it may not dry a thick wool jumper, for example.

The heat used on a drying cycle such as Quick Dry is set to a temperature that can be used on all fabric types without causing damage.

Rebalance the loadClick to Expand

Make sure the dryer is not overloaded and reposition large, bulky items to ensure even drying. If the load is too small, add more items and restart the cycle. If the load is too large, remove items and restart the cycle. Consider drying light and heavy items separately.

Make sure your dryer is not set to "COOL AIR"Click to Expand

Some dryers have the option to set the dyer to run a "COOL AIR" cycle for freshening up or airing items of laundry that have not been worn for some time. This setting will not dry your laundry with heat.

Clean the heat exchangerClick to Expand

Please note: Some models have a two-layered mesh filter which acts as a two-in-one filter so there's no need for a separate heat exchanger filter. If you aren't sure, check the user manual for your tumble dryer.

The heat exchanger is located on the front lower left hand side of the tumble dryer
Check that the dryer is draining properlyClick to Expand

Some dryers have a Water Tank Indicator on the front panel that shows how much condensed water has been extracted from your clothes. Check to see if the water tank needs emptying before you start another load.


Find out how to empty the water tank.


Find out how to drain water from your dryer without using the water tank.

The Water Tank Indicator is located on the front panel of the tumble dryer
Check the powerClick to Expand

Check your circuit breaker and fuse box in your home. Consult an electrician if necessary.

If your dryer still doesn't heat properly please contact Samsung Support for further assistance.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


There are a number of different ways of contacting us via Live Chat, Email, Twitter, Facebook Messenger and more.


Speak to one of our dedicated team of experts.


Need a repair?

Whether your product is in warranty or out of warranty, we're here to help.

Contact Us