Why does ice form on the bottom of my Samsung freezer?

Ice forms on the bottom of the freezer compartment when cool air in the freezer combines with warm and humid air outside.

 

To avoid the formation of ice please ensure that the cool air circulates in all compartments of your freezer.

 

See the following suggestions:

 

Check that the doors close properly.

 

Make sure that the door seal on the edge of the door is attached properly. Check the door seals are working properly by closing a sheet of paper in the door, then pulling it out. If you can pull it out with no resistance, the doors do not close properly and the seals should be replaced.

 

Ventilation

 

If the ventilation is blocked, then the cool air will not circulate in the freezer. Allow as much space between the items as possible for the cool air to circulate in all parts of the freezer.

 

If ice continues to form at the bottom of your freezer despite verifying that the door seals properly and that ventilation is adequate then contact Samsung's customer support services by clicking here or by clicking on the blue 'Phone Support' button below'

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