Why does ice form on the bottom of my Samsung freezer?

Ice can form on the bottom of freezers for a number of reasons. The most common are humid air entering the freezer, faulty door seals and poor ventilation. To prevent ice from building up, try the solutions below to resolve your issue.

Are you opening the freezer door regularly?

If your home is humid, simply opening the freezer door can cause ice to build up. As you open the freezer door, warm and humid air rushes in and begins to freeze. Try and avoid leaving the freezer door open or opening it unneccesarily.

Check that the doors close properly

Ensure that the door is closing completely and that nothing is resting against the back wall of the freezer. 

 

Make sure that the door seal on the edge of the door is attached properly. You can check this in two ways: 

 

  • pass your hand around the edge of the door to see if you can feel any cold air escaping
  • place a sheet of paper into the door, then try to pull it out. If you can pull the sheet out without any resistance the door are not closing properly 

 

If you find that the door seal isn't functioning correctly it will need to be repaired or replaced.

Ventilation

If the ventilation is blocked or inhibited then cool air will not circulate properly in the freezer. To allow for the best circulation, items in the freezer should be spread out as much as possible. 

 

Check the air vents on the freezer. Clear or move away anything that is blocking the vents. 

Have you placed any hot food into the freezer?

Warm and hot food raises the humidity in the freezer and can cause ice to form. Allow food to cool completely before putting it into the freezer.

Does your freezer have an ice maker?

If your freezer has an ice maker it could be allowing warm air to enter. Ice makers have a flap that prevents cool air from exiting the freezer while also keeping warm air out. Open your freezer and examine the ice chute. There should be a flap of material that will be flush against the housing. If the flap is not sitting flush, check for any ice or debris that may be blocking it.

If ice continues to form at the bottom of your freezer despite verifying that the door seals properly and that ventilation is adequate, please contact Samsung Support to resolve your issue.

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