Can I get my Samsung Galaxy or Gear device wet?

Electronic devices such as smartphones and tablets can be susceptible to water damage. Water should be avoided especially on older devices which do not have the same level of water resistance as newer devices.


Samsung devices have different IP ratings. IP stands for Ingress Protection and tells you how easily the device resists water and dust.


An IP68 rating means complete protection from dust ingress, and temporary immersion in up to 1.5 metres of freshwater for up to 30 minutes.


The below Samsung devices have an IP68 rating:


Samsung Galaxy Note9 (including S Pen)

Samsung Galaxy Note8 (including S Pen)

Samsung Galaxy S9 and S9+

Samsung Galaxy S8 and S8+

Samsung Galaxy A5(2017)

Samsung Galaxy A3(2017)

Samsung Gear Fit 2

Samsung Gear S3

Samsung Gear S2


Is water resistant the same as waterproof?


No, water resistant means that it is resistant to rain, splashing, and accidental immersion. Your device can still be damaged by water hitting the device with force and by lengthy submersion.

The rating is based on fresh water. Any water with a high salt or any chemical content such as chlorine can damage your device.


Tips to prevent water damage on IP68 rated devices


Do not immerse devices in water deeper than 1.5m and for more than 30 minutes.


Take care to keep the device away from running water or water moving with force.


The device should not be exposed to hot or soapy water, chlorinated water, water that is ionized, or salt water. If the device has been exposed to water, dry it thoroughly with a clean soft cloth


Dry your hands before handling the device, and ensure you dry it thoroughly with a soft, clean cloth after it has been exposed to water.


The device may lose some of its dust and water resistance if dropped or damaged.


After the device has been exposed to water, you should wait until it is thoroughly dry before you charge it. The device will recognise if the USB port is still wet or damp and will show a water drop icon on the screen. You will not be able to charge the device until the USB port is dry.


The touchscreen and other features may not have full functionality if used while wet.


My device got wet and now there is a crackling sound and the volume is low


If the speaker gets wet, sound may not be heard clearly or make a crackling sound. Dry the device with a dry soft cloth and allow time for it to dry thoroughly. For faster drying, use cool air or gently shake it a few times while holding the speaker face down.


Moisture can also be removed by speaker vibration while it is on.

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am-9pm, 7 days a week.

Facebook Messenger

We are here to help | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am to 5:30pm

Email

We'll respond within 24 hours of your request.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Call

0818 717100General Support

Monday to Friday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us