How do I perform a factory reset on my Galaxy Express 2?

Note: please backup your data before the factory reset using Kies on your computer. App data is not backed up automatically.


Performing a factory reset will delete all your personal settings including any changes you have made to your profile or wallpaper. You may also lose any messages you have on the phone, all contacts if these have not been backed up to the SIM card or your Google account, and any apps that you have downloaded. Apps can be re-downloaded for free if originally downloaded from Google Play or Samsung Apps.


Performing a factory reset through the settings menu


Follow the steps below to perform a factory reset through the settings menu on your device:


1. From the Home screen touch Apps.
2. Touch Settings.
3. Touch the Accounts tab.

4. Touch Back up and reset.
5. Touch Factory data reset.
6. Touch Reset phone.
7. Touch Erase everything.


Performing a factory reset using just the buttons on your device


If the device does not switch on or you have forgotten your unlock pass you will need to perform a reset using the buttons on your device. Follow these steps to do so:

  • Remove and re-insert the battery.
  • With the device powered off, hold down the Volume Up, Menu and Power buttons at the same time for approximately 10 seconds.
  • Release the buttons when you see the Android logo. This will access the unlock/reset menu.
  • You can navigate through the unlock/reset menu using the volume buttons to scroll up and down and the power button to confirm selections.
  • Scroll down (suing the volume buttons) and select Wipe Data/Factory Reset.
  • When prompted scroll down and select Yes - Delete All User Data.

The device should reboot automatically. If it does not scroll to and select Reboot System Now. The device will then reboot to its factory settings with the security lock removed.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us | 9am-9pm, 7 days a week

Facebook Messenger

We are here to help | 9am-9pm, 7 days a week

Live Chat

Smartphone support | Mon-Sun | 8am to 8pm
All Products support | Mon-Sun | 8am to 8pm

Order Status & Tracking

Send us an email to get an update on your Samsung Shop order.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets


0818 717100Phone Support

Smartphone support | Mon-Sun | 8am to 8pm
All Products support | Mon-Sun | 8am to 8pm

0818 302 016Samsung Shop

For new and existing orders | 9am - 5pm, 5 days a week

0124 75161B2B Support

For business support
8am - 6pm, Mon - Fri

Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us