My screen isn't rotating when I move my device onto its side

Your device uses an internal accelerometer to identify which way round it is held. If the accelerometer is damaged - for example if you drop your phone - your device may have difficulty recognising when it is turned.

However, before sending your device for repair, we recommend doing the following checks:

1 Make sure you're not touching the screen when the problem occurs. The device won't shift if you are touching the screen.
2 Check that you have screen rotation enabled. If your device is in Portrait Mode, it won't rotate. Use your finger to drag down the notifications menu, and tap 'Portrait Mode' or 'Screen Rotation'

If you don't see 'Portrait Mode' or 'Screen Rotation' immediately on the notifications menu, either drag your finger down again (older models) or swipe the menu to the right (newer models) to see the full menu

My screen isn't rotating when I move my device onto its side  My screen isn't rotating when I move my device onto its side My screen isn't rotating when I move my device onto its side 

3 Check for software updates. Software updates are released regularly. We recommend you always keep your software up to date. You can do this by going to Settings > More> About device
4 If you haven't already, turn your device off and on again.
5 If you are unsure whether the issue is with the accelerometer, there are a number of apps on the Play Store that test your device's hardware, including the accelerometer. This might help you determine whether this is the cause of the issue

If you have tried all of the above, and your auto-rotate still isn't working, you may need to get in touch. You can find our contact details at the bottom of the page.

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