My screen isn't rotating when I move my device onto its side
Galaxy devices feature an internal accelerometer that can determine which way round it is held. Different apps are compatible with different orientations and some can be used in both portrait and landscape mode. If auto rotate is turned on the screen will automatically rotate as you move your device.
If you are having trouble using auto rotate, we recommend completing the following checks.
Please note: not all apps work in both portrait and landscape mode. If the app you're using doesn't support an orientation, it will not change when you move your device
Please note: when the auto rotate feature is turned off it will be displayed as Portrait or Landscape. It will be displayed as Auto rotate, and turn blue when active
If you are touching your screen while turning your device, it will not rotate. Make sure that you're not touching the screen and try turning your device again.
Please note: not all apps work in both portrait and landscape. For example, some games are designed to only work in portrait mode. If the app doesn't support an orientation, it will not rotate
Issues with your device can often be fixed by restarting your device. Turn your device off, then turn it on again and check to see if your issue has been resolved.
Software updates are released regularly. It's recommended to keep your device software up to date. Your device will send you a notification when there is an update available, but you can also check in your settings.
You can use the Samsung Members app to perform a series of automatic checks on your device to ensure that everything is working correctly.
Your device will run some checks to make sure that everything is working. If there are any issues with the sensors in your device, this could be causing your issue. Follow the suggested steps, or take your device to a Samsung service centre for further assistance.
Safe mode can be used as a diagnostic tool that lets you run your device at the basic interface without any third-party apps. This helps to determine if the issue you are facing is due to an installed app.
The accelerometer in your phone is a small set of circuits that detect every movement your phone makes. If you believe that your accelerometer may be damaged, you can perform a test to check how it is functioning.
Please note: to exit the diagnostic tool, you will need to tap the back button twice
You can also use the image test feature to check whether the accelerometer is working:
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.