What to do if your phone is not charging
There are several reasons why your device might not charge, and most can be fixed without any extra support. The most common reasons for a device failing to charge are:
- Faulty cable, charger, socket or adapter
- Dirt or debris in the charging port
- Third party apps interrupting the charging
- Software update is required
For further assistance, find out more about charging your smartphone or tablet. Or, find out what to do if your device is charging slowly, not switching on or keep restarting.
Although most phone chargers and charging cables look similar, there can be a huge difference between their quality and charging speed. It is always recommended to use the charger that came in the box or an official Samsung replacement as these have been specially made for your device and are designed to maximise battery life. Check to make sure that you are not using counterfeit accessories.
If you're using an official charger, check to ensure that there isn't any damage to the cable or plug. If you notice any damage, stop using the charger immediately.
Even if there is no obvious physical damage to the cable or the plug, try using a different cable and plug to eliminate this as the problem. To make sure that your cable / plug works, try charging a different phone to see if it works or not.
Once you are sure that your cable / plug work, try plugging them in to a different power source. For example, connect the charger to a power socket rather than a laptop or PC.
One of the most common causes of charging problems is if the charging port is clogged with dirt, dust or debris. Dirt or lint can build up inside the charging port and prevent the charging cable from engaging properly with the charging contacts inside the port. This can stop your phone from charging properly or prevent it charging at all.
Please note: Do not insert any object into the charging port. This can result in damage to the charging port.
Your device will not charge if it detects water or moisture in the USB port. This is a security measure to protect the device from damage and corrosion. If your device has detected water in the charging port, it will sometimes display a waterdrop icon on the screen above the charging port. If you see the waterdrop icon, make sure that your device is turned off while it dries.
Most moisture will evaporate by itself within a few hours, but you can also try blowing gently on the port or exposing it to cool, dry air. If the waterdrop icon has still not disappeared but you are sure the charging port is dry, try turning your device off and on again.
If the icon remains after this, clear the cache for USB:
If you think the problem is related to wired charging and your device is compatible, try charging your device using a wireless charger. Make sure to remove any cases or covers first and lay the back of your device onto the wireless charger making sure to line up the charging coils to establish the strongest possible connection.
Wireless PowerShare lets you charge your device using another Qi enabled device, without the need for a charger.
Read our FAQ "How to use Wireless PowerShare" for help if you are trying to charge your device wirelessly.
To check if it is a software-related issue, if your device still has charge remaining, try re-booting it.
You could also try performing a soft reboot. The key combinations differ slightly depending on the model of your device, but with most devices hold the Power and Volume Down keys.
If none of the suggestions above fix the issue, contact your nearest Samsung Service Centre.
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