What if Samsung Compact Camera does not connect with PC?

Last Update Date : Mar 24. 2018

The computer may not detect your camera under the following conditions : 

1 The computers USB port has malfunctioned.
2 The Operating System needs to be updated.
3 The Operating System is not supported.
What if Samsung Compact Camera does not connect with PC?

Each of these conditions is addressed below : 

1 Checking Your Computer

Prior to making any adjustments, first ensure you’ve firmly connected your Camera’s USB cable into the USB port on your PC. If the Camera is not being recognized, follow these steps :

a. Power off and disconnect your Camera from your computer.

b. Restart your computer.

c. After your computer is rebooted, connect your camera to your computer using the USB cable provided. 

NOTE: Connect your camera to an alternate USB port, preferably on the back of your computer. 

d. Turn your camera on, your camera will connect instantly to your computer. If a message appears on your camera shown in the illustration below, select the 'Computer' option on your camera. 

2 Updating Your Operating System

Samsung Cameras obtain drivers from your computers operating system. If your computers operating system is not up to date your camera may not connect to your PC. For more information on how to update your operating system or if any updates are available for your operating system, click on one of the links below:
 

Microsoft: Windowsupdate.microsoft.com

Apple: Support.apple.com
 
Windows 10
 
• Windows 10 periodically checks for updates so you don’t have to. When an update is available, it’s automatically downloaded and installed, keeping your device up to date with the latest features.


• To check for updates manually, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

 
THIRD PARTY WEBSITES: Samsung references third party websites as an informational service only; it is not an endorsement or recommendation of any of the listed companies or products. Samsung makes no warranty - implied or otherwise - regarding the performance or reliability of these companies or products. Links are provided for your convenience only. Samsung makes no representations whatsoever about the content of any of these web sites. Samsung does not endorse or accept any responsibility for the content, or use, of any such websites. 

3 Supported Operating Systems

The following Operating Systems are supported by Samsung:

a. Windows 98

b. Windows XP

c. Windows Vista

d. Windows 7

e. Windows 8

f. Mac OS X 

NOTE:
Update drivers from Microsoft link above
Samsung cameras will still work as a plug and play device. 

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