Battery Not Charged / Charging Related Issue

Last Update Date : Apr 23. 2018

If you encounter a situation where your Device Battery is not charging or facing any Charging related issue. Try below mentioned steps to solve:


a). Check by removing and reinserting the battery (Only in mobiles with removable battery)? 

b). Check the physical condition of the battery - like bulge, swelled or damaged. Also check Charger - like wire damaged.


c). Check whether the charger is well fitted in the charging jack or not. Also check using a different Charger (Samsung recommended charger only).


d). Follow the standard charging procedure (i.e. charge a fully discharge battery in Switch-off mode up to 150 mins.)


e). If the problem is same, check by updating the phone’s software (via FOTA).





f). If not resolved then visit nearest Samsung service center for physical inspection with all the accessories.  

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