Galaxy A50: Frequently Asked Questions
Proximity sensor is given under Touch screen panel. So to avoid performance degradation, Direct call feature is not supported in this handset.
Smart capture function is not available in Galaxy A50.
Chat Over Video feature is renamed as Smart pop-up view.
You check this feature by following the given steps: Settings->Advanced features->Smart pop-up.
In Galaxy A50, Bixby Voice can be activated through Power Key(press and hold).
In case if above option is enabled, then for accessing Power options, you can tap power button on the Quick settings panel to access power off, Restart, Emergency mode options.
Glaxy A30 - game audio played on deep buffer output.
Galaxy A50 - game audio played on fast output
In such a case gaming audio will play on the fast output to guarantee better audio/video synchronization and to provide better gaming experience. On the other hand a30 does not enable the "audio pro / low latency" feature, gaming audio plays on deep buffer output.
"Tap to show" is a default feature of AOD. If you want to see AOD for 30 seconds, single tap of screen is needed.
If you want to see AOD always, you can change AOD setting by following the given steps : Settings > Lockscreen > Always On Display > Display mode > Show always.
It is a new user experience implementation in Android Pie OS.
In Oreo OS, only call preferred SIM was displayed. But in Pie OS, you can set different SIM for Call/Message/Data.
It provides more information on Quick panel. Open quick panel and check each preferred SIM name on it.
In Emergency Mode, AOD process is not supported.
In the case of optical fingerprint sensors, fingerprint authentication is possible only when AOD is enabled in the screen off state.
Camera quick launch with power key(press two times) is not supported in this handset.
It is a new Concept that default volume will not restore when reconnect earphones.
It happened when fingerprint register on same area each time.
Please try to touch whole area of your fingerprint. It makes easier to register your finger.
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
Check the progress of your repair
Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week
We'll respond within 24 hours of your request.
Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.
(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week
(Toll Free) For Use By Customers In Bangladesh Only 8AM - 10PM / 7 days a week
(Toll Free) For Use By Customers In Sri Lanka
Only 8AM - 6.30PM / Mon ~ Sat
(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week
Dial as per your country
* For any printer related enquiries, please visit the HP website .