Galaxy A50: Frequently Asked Questions

Last Update Date : Apr 01. 2019

Does Galaxy A50 support Direct call feature?Click to Expand

Proximity sensor is given under Touch screen panel. So to avoid performance degradation, Direct call feature is not supported in this handset.

Is Smart capture function available?Click to Expand

Smart capture function is not available in Galaxy A50.

Is Chat over video feature available in Galaxy A50?Click to Expand

Chat Over Video feature is renamed as Smart pop-up view.


You check this feature by following the given steps: Settings->Advanced features->Smart pop-up.

How does Bixby Voice works through Key?Click to Expand

In Galaxy A50, Bixby Voice can be activated through Power Key(press and hold).


In case if above option is enabled, then for accessing Power options, you can tap power button on the Quick settings panel to access power off, Restart, Emergency mode options.

Why Gaming sound is little low as compare to Galaxy A30?Click to Expand

Glaxy A30 - game audio played on deep buffer output.


Galaxy A50 - game audio played on fast output


In such a case gaming audio will play on the fast output to guarantee better audio/video synchronization and to provide better gaming experience. On the other hand a30 does not enable the "audio pro / low latency" feature, gaming audio plays on deep buffer output.

Why AOD is not working by default?Click to Expand

"Tap to show" is a default feature of AOD. If you want to see AOD for 30 seconds, single tap of screen is needed. 

 

If you want to see AOD always, you can change AOD setting by following the given steps : Settings > Lockscreen > Always On Display > Display mode > Show always.

Why Call focus for selected SIM is not seen over Network bar?Click to Expand

It is a new user experience implementation in Android Pie OS.


In Oreo OS, only call preferred SIM was displayed. But in Pie OS, you can set different SIM for Call/Message/Data.


It provides more information on Quick panel. Open quick panel and check each preferred SIM name on it.

Why Fingerprint unlock icon is not displaying on Emergency mode while LCD is Off?Click to Expand

In Emergency Mode, AOD process is not supported.


In the case of optical fingerprint sensors, fingerprint authentication is possible only when AOD is enabled in the screen off state.

Camera Quick Launch key is not working?Click to Expand

Camera quick launch with power key(press two times) is not supported in this handset.

Why volume level not reset after reconnecting earphones?Click to Expand

It is a new Concept that default volume will not restore when reconnect earphones.

Why fingerprint takes too long to register?Click to Expand

It happened when fingerprint register on same area each time.


Please try to touch whole area of your fingerprint. It makes easier to register your finger.

Thank you for your feedback!

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